Account Manager / Account Executive

Main Responsibilities：

• Marketing Action Plan implementation:
• Collaborate in the design and execute the Marketing Action Plan, including the action plan on targets to be saturated.
• Build the Market Intelligence in all segment and update the reporting tool.
• Customer relationship management:
• Personally contact and secure existing customers and their intermediaries for accounts via regular and proactive communication.
• Build strong customer relationships and create a sense of mutual trust and beneficial reliance with existing clients.
• Make telephone calls and in-person visits and presentations to existing customers.
• Provide good customer service by responding swiftly to queries and concerns from clients and their intermediaries.
• Consult on the most effective cover for a particular need.
• Prepare bids and price quotations.

*Portfolio management

• Be the active central point of contact of the clients and/or its intermediary.
• Deliver renewal revenue and achieve maximum sales profitability, growth and account penetration within an assigned portfolio of accounts.
• Prepare sales proposals and renewal offers with the contribution of internal stakeholders: risk underwriters, commercial underwriting; for the highest possible renewal rate and a high level of client satisfaction and develop cross-selling.
• Increase profitability of existing product lines by encouraging clients to use added value services wherever possible.
• Maximise the opportunities for all product lines, thereby maximising contribution.
• Monitor and report on performance against agreed sales targets, sometimes including monitoring the performance of other sales staff.
• Demonstrate products and services to existing clients and assist them in selecting those best suited to their needs.
• Expand the existing business in saturating them to non-insured entities of the insured group (direct approach or through intermediaries. Support other region teams in saturating their business.
• Market knowledge:
• Ensure credibility with clients by maintaining detailed knowledge of current market conditions and competitors' products.
• Maintain a sound understanding of all Coface products and ensure the proposition is developed through all appropriate sales channels.
• Introduce new CGS programs, products and services and promote them through regular visits and frequent communications.
• Work with Marketing teams in making the most effective use of the resource for campaigns/events, follow-up the customer survey.
• Communication:
• Supply management with verbal and written reports on customer needs, problems, interests, competitive activities, and potential for new products and services.

-Coordinate and steer the internal stakeholders (account and sales managers, back office, risk underwriting and other experts) to ensure a timely, efficient and global service to clients.

• Participate in external events organised within the Region representing the company in the best light for building new business contacts.
• Underwriting savvy:
• Ensure prudent Commercial Underwriting of credit insurance business, adhering to Coface standards and delegations.
• Work with underwriters to amend policies where necessary in order to meet client demand.

Risk management and compliance

• Take joint ownership of the loss ratio with the Risk department and deliver a profitable result to the business.
• Adhere to compliance standards set by Coface and external regulators.

• At least 5 years of sales ideally within a credit insurance, financial institution, claims or factoring organization.
• Previous experience in a multicultural/international environment will be a plus.

• Flexible working model after the 6th month
• Great place to work: central and modern office
• Opportunities to learn: budget every year for training, languages platform, e-learning platform, dedicated development program…
• Career opportunities: Opportunity to build your career (both locally and internationally) in a large global company, one of the world leaders in its field
• Health care