Customer Service Team Lead - Bilingual

• Customer Service Team Lead - Bilingual
• Pay from $33 to $38 per hour with significant growth and earning potential!

Kenosha Branch

12355 Uline Way, Kenosha, WI 53144

Leading the way with legendary customer service - at Uline! As a Bilingual Customer Service Team Lead, ensure our representatives are trained and empowered to be the ultimate problem solvers and deliver the fast, friendly and customer-focused experience our customers love.

Careers Packed with Potential. Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you can count on.

Position Responsibilities

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• Coach and develop Bilingual Customer Service Representatives in all areas including product knowledge, policies and procedures as well as performance metrics.
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• Review phone, email and other customer interactions to evaluate quality, track results and provide coaching and performance reviews for increased success.
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• Provide feedback to management on processes improvements that increase efficiency and customer satisfaction.
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• Facilitate team meetings and one-on-one sessions to communicate policy updates, company information and provide training and coaching.
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• Handle escalated customer issues and provide weekly support for customer interactions.

Minimum Requirements

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• High School diploma or equivalent required. Bachelor’s degree preferred.
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• 3+ years of customer service experience.
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• 2+ years of experience in a leadership / supervisory role preferred.
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• Effective communication skills.
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• Bilingual (English / Spanish) - Fluent in both verbal and written forms.

Benefits

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• Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
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• Multiple bonus programs.
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• Paid holidays and generous paid time off.
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• Tuition Assistance Program that covers professional continuing education.

Employee Perks

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• Café featuring affordable daily meal options from local restaurants.
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• On-site fitness center and beautifully maintained walking paths.
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• Best-in-class, clean, modern facilities.

About Uline

• Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,800 employees across 14 locations.
• Uline is a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening. All positions are on-site.

EEO/AA Employer/Vet/Disabled

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Our employees make the difference and we are committed to offering exceptional benefits and perks!Explore Uline.jobs to learn more!