Guest Operations Manager

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Guest Operations Manager, you’re not just overseeing day-to-day guest services operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here's what you'll do during a typical day

• Lead and support the daily operations of the Front Office team and F&B Associate, ensuring smooth and efficient service.
• Coach, train, and develop Guest Service Agents and Food and Beverages Associate to deliver Hilton brand standards.
• Ensure all arrivals, departures, room allocations, and guest requests are handled professionally and efficiently.
• Handle guest feedback, complaints, and service recovery, creating positive outcomes and memorable guest experiences.
• Monitor guest satisfaction scores and implement actions to continuously improve service quality.
• Support revenue generation through room upgrades, upselling, and promoting hotel services.
• Maintain accurate reports, cash handling procedures, and compliance with Hilton policies and standards.
• Assist with scheduling, performance management, onboarding, and daily team supervision.

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.