Site Payments Specialist

Site Payment Specialist

ICON is a global healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments to patients faster.

As a values-driven organisation, integrity, collaboration, agility, and inclusion are at the heart of how we work and interact with each other, customers, patients and suppliers.

Job title - Site Payments Specialist

Location - Must be based in Bulgaria (fully remote)

Fully sponsor dedicated

12 months FTC - potential to be made permanent

As a Site Payments Specialist, your primary focus will be the configuration and maintenance of site payment systems and study budgets, ensuring accurate setup and smooth payment operations

Key Responsibilities

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• Partner with the Investigator Payments Lead and study teams to establish and maintain accurate payment requirements for assigned clinical studies.
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• Review clinical trial agreements, budgets, amendments, and other financial documentation to determine site payment requirements and ensure accurate system configuration.
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• Set up and maintain study payment information within designated payment systems, ensuring alignment with approved contracts and budgets.
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• Configure both automated and manually triggered payment activities, applying the appropriate payment methodology based on study requirements.
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• Assess payment terms for completeness and accuracy, proactively seeking clarification and resolving any discrepancies with relevant stakeholders.
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• Liaise directly with investigative sites to obtain, update, and verify payee information and associated payment documentation.
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• Build strong working relationships with internal teams, external partners, and study stakeholders to support the effective delivery of payment services.
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• Prepare, validate, and submit payment setup documentation within agreed timelines, ensuring accuracy and compliance with internal procedures.
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• Monitor outstanding documentation, payment issues, and action items, driving resolutions and maintaining clear records of outcomes.
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• Participate in study team meetings and payment-related discussions as required, providing updates on status, risks, and key actions.

Skills & Experience required

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• Bachelor's degree in Business, Finance, Life Sciences, or a related field, or equivalent relevant industry experience.
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• Must be available to start within 4-6 weeks (ideally)
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• Minimum of 2 years' experience in clinical research, finance operations, contracts administration, site payments, or a related discipline.
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• Strong understanding of contracts, budgets, and financial processes within a regulated environment.
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• Advanced Microsoft Excel skills, including data analysis, reconciliation, and reporting.
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• Professional fluency in English and ideally fluency in an additional European language
• Employment with ICON is contingent upon having the legal right to work in the country where the role is based.

Rewards & Benefits

ICON offers a competitive and comprehensive total rewards package designed to support your health, wellbeing, and career development.

Benefits may include

• Competitive base salary and performance related incentives
• Health and wellbeing programmes including medical, dental, and vision coverage where applicable
• Retirement and pension plans
• Life assurance and disability coverage
• Employee assistance programmes and wellbeing resources
• Learning and development opportunities through structured training and career pathways

• Benefits may vary depending on role and location.
• Visit our careers site to read more about the benefits ICON offers.

Inclusion and Accessibility

• ICON is an equal opportunity employer. We are committed to building an inclusive and accessible workplace where everyone feels valued and supported.
• If you require reasonable accommodations during the recruitment process, please let us know or submit a request here.
• Are you a current ICON Employee? Please click here to apply