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Sr. Customer Service Specialist

Watts Water Equipment Manufacturing (Ningbo) Co., Ltd. · Ningbo, China

Customer SuccessImported listingfull-timeabout 5 hours ago

About The Role

RESPONSIBILITIES AND DUTIES

  • -Answer customer inquiries concerning stock availability/delivery plans, etc.
  • -Handle sales contracts and orders, follow payment issues, ensure customer satisfactory through accurate and timely action
  • -Handle customer complaint related to sales order
  • -Maintain customer database and document filing
  • -Other ad hoc duties as required

EDUCATION

  • College degree

MANAGEMENT

None

QUALIFICATIONS

  • -College degree, prefer major in business or relative
  • -Experience in customer service / order handling / management
  • -Team player and customer-oriented
  • -Proficiency in MS Office and QAD, or other ERP system

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