ISV LATAM OM & PM Manager

Essential Duties and Responsibilities include the following. Other duties may be assigned.
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Manage a Latam Regional Team dedicated to specific business unit.
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Alignment and deployment strategy according to business unit goals Work with order entry team to ensure purchasing on time.
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Responsible for approving workflows, orders and BU expenses.
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Monthly reporting to business unit.
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Report on a dotted line to business unit sales director.
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Report on solid line to Latam Director of OM/PM.
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Define yearly goals of direct reports and manage via HCM.
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Drive customer orders from start to finish and seek performance of the Team.
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Continuous process focuses on improvements to drive velocity to deliver orders on time.
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Monitor monthly on time delivery orders delivered on time vs. orders delivered late.
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Perform activities requested by dotted and direct report.
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Address executive presentations to BU Leadership Team
Supervisory Responsibilities
This position supervises multiple areas.
Competency
To perform the job successfully, an individual should demonstrate the following competencies:
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Action Oriented - Quickly and decisively acts in fast-changing, unpredictable situations. Shows a tremendous amount of initiative in tough situations; it is exceptional at spotting and seizing opportunities. (B) Skilled - Readily acts on challenges, without unnecessary planning. Identifies and seizes new opportunities. Displays a can-do attitude in good and bad times. Steps up to handle tough issues. (C) Less Skilled - Is slow to act on an opportunity. Spends too much time planning and looking for information. May be overly methodical, taking too long to act on a problem. It is reluctant to step up to challenges; waits for someone else to act. (D) Overused Skill - Pushes solutions before adequate analysis. May waste energy by immediately tackling an issue, forcing rework along the way. Is so ready to act alone, misses counsel from others
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Communicates Effectively - Delivers messages in a clear, compelling, and concise manner. Actively listens and checks for understanding. Articulates messages in a way that is broadly understandable. Adjusts communication content and style to meet the needs of diverse stakeholders. Models and encourage the expression of diverse ideas and opinions. (B) Skilled - Is effective in a variety of communication settings: one-on-one, small and large groups, or among diverse styles and position levels. Attentively listens to others. Adjusts to fit the audience and the message. Provides timely and helpful information to others across the organization. Encourages the open expression of diverse ideas and opinions. (C) Less Skilled - Has difficulty communicating clear written and verbal messages. Tends to always communicate the same way without adjusting to diverse audiences. Doesn’t take the time to listen or understand others’ viewpoints. Doesn’t consistently share information others need to do their jobs. (D) Overused Skill - May over inform, giving out information that isn’t helpful or harms productivity. May try to win with style and communication skills over fact and substance. May invest too much time crafting communications.
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Customer Focus - Anticipates customer needs and provides services that are beyond customer expectations. Use customer insights to drive and guide the development of new offerings. Serves as a strategic partner to build, grow, and maintain profitable and long-lasting relationships with key accounts. (B) Skilled - Gains insight into customer needs. Identifies opportunities that benefit the customer. Build and deliver solutions that meet customer expectations. Establishes and maintains effective customer relationships. (C) Less Skilled - Is unaware of customer expectations. Acts on incomplete or inaccurate understanding of customer needs. Conducts work activities from an internal, operational standpoint. Fails to build effective relationships with key customers. (D) Overused Skill - Prioritizes information about customers over other important business realities. In the efforts to satisfy customers, takes liberties with the organization’s policies and procedures. Becomes too close to customers; makes promises to customers that the organization is unable to keep
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Drives Results - Sets aggressive goals and has high standards. Is consistently one of the top performers. Pursues everything with energy, drive, and the need to finish. Persists in the face of challenges and setbacks. Always keeps the end in sight; puts in extra effort to meet deadlines. (B) Skilled - Has a strong bottom-line orientation. Persists in accomplishing objectives despite obstacles and setbacks. Has a track record of exceeding goals, pushes self and helps others achieve results. (C) Less Skilled - Is reluctant to push for results. Does the least to get by. Is an inconsistent performer. Give up easily; doesn’t go back with different strategies for the third and fourth try. Often misses deadlines. Procrastinate whatever gets in the way. (D) Overused Skill - Goes for results at all costs without appropriate concern for people, teams, due process, or possibly norms and ethics. May be so deadline oriented that he/she pushes to get something done rather than taking the time to do it right. Even in the face of near insurmountable obstacles, sticks with the effort beyond reason. Puts too much pressure on self and others to achieve the impossible. May not celebrate and share successes.
Specific Skills:
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Job Knowledge - Demonstrates the necessary knowledge, skills and abilities to complete work assignments; effectively utilizes resources that are available (e.g., technology, information, financial and intellectual) when completing work assignments to increase job efficiency and effectiveness.
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Accountability - Demonstrates ability to be self-directed and motivated to ensure expectations are met; assumes personal accountability for achieving goals, outcomes, and deadlines; organizes and prioritizes work effectively, making the best use of time and resources for higher prioritized tasks while maintaining timeliness on other projects
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Ethics - Models the values of the organization; conveys information honestly; avoids conflicts of interest; maintains the confidentiality of information; applies ethical principles and standards in accomplishing work.
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Interpersonal Relations - Demonstrates tact and diplomacy when resolving conflicts, addressing concerns directly with the individual(s) involved. Approach to conflict resolution is enhanced through teamwork. Effective communication, work with teams under sense of urgency/priority.
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Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
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Decision Making/Problem Solving/Judgment - Knows what decisions they can make in their job and follows through; knows when to escalate to others for resolution; works proactively to address problems before they arise; clearly defines the issue or problem before trying to resolve it; defines the desired result and clearly lays out a course of action to achieve it.
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Flexibility & Adaptability - Adapts to shifting Division/Department priorities by adjusting own work plans, activities or actions in support of these changes; focuses on the positive aspects of change and works to minimize any negative effects or disruption the change may create; provides positive and constructive input into change initiatives; understands how change initiatives in own area impact upon the work processes of other areas and seeks their input and advice prior to implementing the change.
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Planning & Organization - Arrives at meetings and appointments on time and is well prepared; monitors progress against plan on a regular basis; identifies potential cost/time overruns in advance so additional resources or timeline extensions can be secured; initiates a change in project deliverables/mandates when circumstances or needs change during a project; changes reflect an understanding of project interdependencies.
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Customer Focus: Highly focus on customer service and develop good customer communication with customers

Qualifications

Perform this job as a manager, driving a strategy must be able to perform duties satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
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International Commerce Bachelor and/or Engineering career (industrial, chemical, etc.)
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3-4 years purchasing experience for externals, 1-2 years OA experience for internals
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1-2 years with experience working (directly or indirectly) with Oracle is preferrable
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5 Years’ experience in operations processing customers’ orders or similar areas (preferable)
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Knowledge of managing Interco customer orders, dealing with manufacturing plants (preferably)
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Experience in selecting logistics, expediting customers’ orders through customs until destination (preferable)
Language Skills
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English 80% required
Other requirements
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Good working knowledge of computers, spreadsheets, databases, and microsoft processing application programs.
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Good working knowledge of electronic components
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Experience with an MRP planning system

Requirements

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Ability to maintain positive work relationships with all work associates
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Ability to maintain good customer relations.
Authority:
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Delegate approval of purchase orders, expediting fees, general expenses.
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Authority reporting financial numbers to business unit.
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Authority to perform and report on delivery time.
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Authority to create and maintain any process within business unit needs.
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Authority to create operations strategy and conduct as needed.
Our Offer To You:
We recognize the importance of employee wellbeing and know that to do your best you must have flexible, competitive benefits plans to meet you and your family’s physical, mental, financial, and social needs. We provide a variety of medical insurance plans, with dental and vision coverage, Employee Assistance Program, 401(k), tuition reimbursement, employee resource groups, recognition, and much more. Our culture prioritizes work-life balance and offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.
At Emerson, we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspires innovation and brings the best solutions to our customers.
This philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place. Learn more about our Culture & Values and about Diversity, Equity & Inclusion at Emerson.
Our training programs and initiatives focus on end-to-end development, from onboarding through senior leadership. We provide a wide range of development opportunities, including face-to-face and virtual training, mentorship and coaching, project management, and on-the-job training.