Specialista správy zákaznické péče

Looking for an Order Management Specialist.

We offer

• Place of work is:Regional Distribution Centre (RDC), CTP Park - Průmyslová 1507, Pohořelice
• -Reporting to: Order Management department manager
• -Small team of 12 colleagues
• -3-month probation term, 40 hours a week
• -Flexible working hours
• -25 days holidays
• -Holiday / Christmas bonus
• -Life pension contribution from the company
• -Cafeteria
• -Meal vouchers

Tasks and Qualifications

Qualifications

• -5- year experience in customer service
• -Solid user experience based on SAP, MS-Office
• -Basic understanding of export procedures
• -Fluent in English, German is an advantage
• -Good communication skills, team player
• -Proactive way of working / “can do” approach
• -Independent, open minded, positive mind spirit personality
• -Flexibility

Tasks

• -Fast handling of customers’ queries related to their orders or inquiries
• -Competent and reliable contact for all sales-related customer requests &complaints with the necessary coordination in the relevant specialists’ areas
• -Communication across the company structure to clarify customers’ queriesor secure material demands
• -Day-to-day order flow follow up
• -Issuing invoices / credit notes / customer reports
• -Return orders handling
• -Preparation of export documents and coordination export procedures withcustoms or customs agent