Customer Care Specialist // Miami, FL 33172 at Mindlance

About The Role

Care Specialist will directly respond to questions, handle issues and provide guidance to both external customers.
·Receive, document and resolve customer inquiries by using established best practices
·Build lasting relationships with Client’s customers
·Educate customers/members about Client’s products and services over the telephone
·Comply with HIPPA and CMS regulations
·Schedule medical appointments and transportation for patients and/or care givers when needed

Key Competencies

·Interpersonal Effectiveness: Understands oneself, effectively manages emotions, listens and communicates with respect, and builds trusting relationships.

·Builds Trust: Consistently models and inspires high levels of integrity, lives up to commitments, and takes responsibility for the impact of one's actions.

·Accountability: Meets established expectations and takes responsibility for achieving results; encourages others to do the same.

·Customer Focus: Connects meaningfully with customers to build emotional engagement and customer advocacy. Simplifies complexity and integrates internal efforts to deliver an optimal customer experience

Role Essentials

·High School Diploma or equivalent
·1 year minimum of Call Center experience. Recent work experience (last 4 years)
·1 year minimum of previous Customer Service Experience (preferably on the phone)
·Bi-lingual English/Spanish. Excellent written and verbal communication skills - Must be able to read, write, and speak English and Spanish.
·Intermediate level - Computer skills: MS Word and Excel
·Ability to work an 8 hr. shift between 8 am to 8 pm Monday through Friday with the flexibility to work overtime based on business needs
·Capacity to maintain confidentiality

Role Desirables

·Associate’s or Bachelor’s Degree
·Previous Healthcare experience
If you are available and interested then please reply me with your “Chronological Resume” and call me on (678)-405-3590.