Windows Support

Duration: Full Time

Job Description

·3 + years of technical support experience in Windows Platform, Operating System, Virtualization, basic Networking, and System Administration etc.

• Having Azure domain experiences is a big asset.

·Soft Skills

• Leadership - handle technically challenging and politically sensitive customer situations
• Strong communications skills – Excellent spoken and written English communication skills
• Effective, polished interaction with customer to gather information quickly; explain customer responsibilities in resolving issue; communicate next steps and status; and inspire confidence
• The successful Support Engineer has the drive and intellectual horsepower to resolve difficult customer issues; directly supports customers through telephone, email, and chat services as applicable
• Demonstrable troubleshooting skills
• Cross-team collaboration

·Platform (windows /Windows Azure) Skills

• Experience in Windows & Windows Azure Platform services
• Understanding of Virtualization concepts and virtual system administration
• Familiarity with system management tools such as SCOM
• Experience with Hyper-V configuration and administration
• Azure Platform development and deployment concepts
• Familiarity with development: tools, language, process, methods, troubleshooting
• Operating System/Virtualization
• Familiarity with Active Directory, Security, OS Internals concepts

All your information will be kept confidential according to EEO guidelines.