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Customer Relations Officer, Port Harcourt

Fosad Consulting · Port Harcourt, Rivers, Nigeria

Customer SuccessImported listingfull-time2 days ago

About The Role

  • Business development and client relations
  • Perform underwriting, claims and finance related functions
  • Market and product research analysis. (Customer product feedback & Competitors intelligence) to know what products we can improve on.
  • Provides customer service support to the organization by obtaining, analyzing and
  • verifying the accuracy of order information in a timely manner.
  • Prepares customer service summary reports.
  • Ensures and provides quality service to both internal and external customers
  • Handle inbound customer service calls with professionalism.
  • Answer customer inquiries and follow through on requests.
  • Make outbound calls to business customers.
  • A first degree
  • Must possess a minimum of 2 years working experience in sales or customer service in a financial or customer selling oriented industry
  • Excellent communication and interpersonal skills.
  • Good planning and organizational skills.
  • The ability to understand and analyze sales figures.
  • Interested candidates must;
  • Have good communication skills
  • Possess excellent listening skills
  • Be a good time manager
  • Ba able to take initiative and be proactive
  • Have good knowledge of Computer applications (Microsoft Office)
  • Possess excellent note taking skills
  • Be friendly and wiling to proffer solutions
  • Innovative and smart

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