Senior AR Specialist

Responsibilities

• Own day-to-day accounts receivable activities for assigned retail and distributor accounts, including invoicing, cash application, account reconciliations, and collections.
• Monitor customer aging and proactively follow up on past-due balances and unresolved items.
• Own weekly and monthly Accounts Receivable aging reviews and reporting to support cash forecasting, cash flow visibility, and management reporting.
• Ensure invoices are issued accurately and on a timely basis and that all customer payments, credits, deductions, and adjustments are applied correctly to customer accounts.
• Proactively investigate overdue invoices, unapplied cash, and payment discrepancies, and provide real-time updates regarding collection efforts, outstanding balances, and resolution status.
• Research, validate, and resolve customer deductions, chargebacks, short payments, pricing discrepancies, returns, and other payment variances.
• Review customer remittance information and accurately apply payments, credits, and deductions to customer accounts.
• Work within SPS Commerce, NetSuite, and customer/vendor portals to research invoices, purchase orders, payments, deductions, and related transaction activity.
• Reconcile customer accounts between NetSuite, SPS Commerce, customer portals, and supporting documentation and investigate discrepancies.
• Submit deduction disputes and supporting documentation through customer portals and follow through to resolution.
• Partner with Sales and Operations to investigate issues related to pricing, purchase orders, shipments, returns, and customer deductions.
• Maintain organized documentation supporting customer balances, deductions, credits, and collection activity.
• Assist with month-end close activities, including AR reconciliations, aging review, and identification of outstanding or unusual items.
• Identify recurring deduction and collection issues and partner cross-functionally to address root causes and improve upstream processes.
• Support the development and documentation of scalable AR processes and internal controls.
• Assist with audit requests and other ad hoc accounting projects as needed.

Qualifications

• 5+ years of accounts receivable, credit and collections, or related accounting experience, preferably within a consumer products or similar environment supporting retail and distributor customers.
• Demonstrated experience managing accounts receivable for major U.S. retailers and distributors.
• Hands-on experience researching and resolving retailer deductions, chargebacks, short payments, pricing discrepancies, and other payment issues.
• Experience with NetSuite strongly preferred.
• Experience with SPS Commerce or another EDI platform strongly preferred.
• Familiarity with retailer and distributor customer portals, remittance processes, and deduction management.
• Experience preparing AR aging reports and supporting cash forecasting activities for management reporting and cash flow planning.
• Demonstrated ability to monitor aging trends, proactively manage overdue invoices, and provide timely updates on collections and account status.
• Strong reconciliation and problem-solving skills, with the ability to research transactions from initial order through payment.
• Strong attention to detail and ability to manage a high volume of transactions and open items.
• Proficiency in Excel or Google Sheets, including experience working with large datasets and reconciliations.
• Strong written and verbal communication skills and ability to work effectively with internal teams and external customers.
• Ability to prioritize competing deadlines and operate effectively in a fast-paced, growing environment.

Why you'll love it here?

• Free lunch meals, fruits, snacks, and beverages for employees assigned to onsite shifts.
• Access to an onsite gym with a complimentary professional fitness instructor.
• Weekly fitness activities and an annual fitness challenge with prizes of up to ₱70,000.
• Weekly employee engagement activities with prizes of up to ₱3,000.
• Free upskilling academy to support career growth and professional development.
• State-of-the-art office facilities and modern workstations.
• Access to employee amenities including sleeping quarters, game area, chat room, and shower rooms.
• Fun, collaborative, and employee-focused work environment.