Customer Service Representative (Level II)

• Assists customers with questions or issues regarding their accounts received via phone and/or correspondence.
• Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
• Uses computerized system for tracking, information gathering, and/or troubleshooting.
• Requires advanced knowledge of the organization, products and/or services.
• Must have good communication and problem-solving skills.
• May research issues or transfer to a research function.
• May involve cross selling or up selling of other financial products.
• Handles customer calls with somewhat more complexity.
• Generally has more than 1 year of experience.

To get further details or to apply for this position please contact

Vishal Patel

vishal.npatel(at)collabera.com