Clerical Associate - FT - McLeod Plaza Family Medicine

Clerical Associate – FT - McLeod Family Plaza – Florence

Responsibilities

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Handles all incoming communications and insures reliable, consistent coverage for phones.

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Proficient in assisting patients to sign up for MyChart and encouraging patients to use MyChart as main form of communication with McLeod Health.

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Coordinates and schedules all appointments whether in the office or hospital surgery center if applicable.

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Coordinates and manages the expectations of all same day appointments. Confirms and follows up on all communication.

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Addresses and or follows up with all messages, mail, faxes, and incoming communications.

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Prepares for upcoming visits by completing all tasks that can be done before the patient arrives including pre-registration functions.

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Proficient in identifying copays and previous balances. Collects payments at time of services rendered. Acts as a liaison between the patient and SBO when patients have detailed questions about billing. Proficient in identifying patients on a payment plan, ability to refer to a financial counselor or MyChart for payment plan arrangements when needed.

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Works to maintain a work environment that is paperless, neat, and clear of clutter. Regularly updates patient registries in EPIC.

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Supports team members by handling key administrative duties.

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Actively participates in the care team and cross functional team quality improvement process.

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Maintains confidentiality in talking with patients, upholding policies, and setting an example.

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Performs other duties as assigned.

Qualifications

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• Basic knowledge of computer input required.
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• Must be able to perform basic clerical functions.
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• Comprehend medical terminology required.
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• Good spelling and basic math skills required.