Medical Assistant - FT- Telehealth

Medical Assistant – FT – Telehealth

About the Role McLeod Health is expanding access to high-quality virtual care through Virtual Urgent Care and School-Based Telehealth. The Telehealth Clinical Coordinator blends telehealth operations with hands-on clinical support. This role coordinates and supports virtual visits remotely and, when on-site, serves as the tele-presenter facilitating real-time exams with approved peripherals and workflows.

Key Responsibilities

• Coordinate and schedule telehealth appointments; confirm readiness of patients, families, school staff, and providers.
• Initiate, facilitate, and support video visits using Epic and approved platforms (e.g., TytoCare); ensure device readiness and connectivity.
• Perform pre-visit intake: verify identity, update medical history, review medications/allergies, capture chief complaint, and document in the EHR.
• Serve as on-site tele-presenter as needed: set up telehealth carts/kits, operate peripherals (digital otoscope, stethoscope, exam camera), and assist the remote provider within scope of practice.
• Provide remote support to school personnel and clinic staff for visit workflow, patient preparation, and basic troubleshooting.
• Document visit activities accurately in the EHR; ensure appropriate consent and privacy workflows are followed for telehealth encounters.
• Monitor and maintain telehealth equipment inventory; perform basic maintenance, cleaning, and device log documentation; coordinate repairs/escalations.
• Deliver just-in-time training and coaching for school staff and clinic super users; reinforce etiquette and safety for video encounters.
• Participate in project planning and execution that supports the ongoing growth and optimization of the telehealth program.
• Track basic performance measures (e.g., volume, connectivity issues, turnaround times) and support quality improvement initiatives.
• Identify and escalate technical issues, workflow concerns, patient safety issues, or scheduling conflicts to the appropriate teams.
• Model professional, compassionate service; maintain effective communication with patients, families, providers, and school partners.
• Initiate, facilitate, and support video visits using Epic and approved platforms (e.g., TytoCare); ensure device readiness and connectivity.
• Perform pre-visit intake: verify identity, update medical history, review medications/allergies, capture chief complaint, and document in the EHR.
• Serve as on-site tele-presenter as needed: set up telehealth carts/kits, operate peripherals (digital otoscope, stethoscope, exam camera), and assist the remote provider within scope of practice.

Qualifications

• Current Certified Medical Assistant (CMA) credential (AAMA, AMT, NBA, NCCT, or equivalent) or other approved clinical credential per organizational policy (e.g., LPN).
• High school diploma or equivalent; completion of an accredited Medical Assistant program (if MA pathway).
• 1+ years of experience in ambulatory, urgent care, pediatrics, or telehealth.
• Demonstrated proficiency with EHR workflows and video platforms; confident with technology and multitasking.
• Excellent communication skills and customer-service orientation; able to work effectively with children, families, and school staff.
• Valid driver's license and ability to travel between sites as needed.

Preferred

• Experience with Epic HER.

Core Competencies

• Strong verbal/written communication; clear, professional video presence.
• Technical aptitude with telehealth platforms, carts, and peripherals; quick learner.
• Organization and time management; able to prioritize in a fast-moving environment.
• Adaptability and problem solving; calm under pressure; sound clinical judgment within scope.
• Teamwork and collaboration across remote and on-site care teams.
• Commitment to patient privacy, safety, and high-reliability practices.

Compliance & Safety

• Maintain compliance with HIPAA and organizational telehealth privacy/security standards; follow consent and documentation requirements.
• Adhere to infection prevention, device cleaning, and equipment transport protocols.
• Follow organizational policies, procedures, and scope-of-practice guidelines for delegated clinical tasks.

Work Environment

• Hybrid role with remote work and on-site support at schools/clinics as scheduled.
• Ability to lift/move up to 25 pounds (telehealth kits/carts) and to stand or sit for extended periods.
• Local travel within the region; occasional adjusted hours to meet program needs.