Co Manager

Hattiesburg, MS

Statement of Purpose

The Co-Manager is responsible for the hiring, training, and continuing development of the crew in the store. In addition, the Co-Manager assists the unit manager in operating and maintaining the store to maximize profitability and customer satisfaction.

ACCOUNTABILITIES

Sales and Profits

• 1.Builds sales by promoting customer satisfaction.
• 2.Manages costs by monitoring crew prep, production, and procedures execution.
• 3.Tracks waste levels by using established procedures and monitoring crew position procedures.
• 4.Communicates to unit manager any problems in sales and profit related to shift management.
• 5.Assists unit manager in executing store sales and profits plan as defined.
• 6.Monitors food costs to eliminate waste and theft.

Staffing

• 1.Hires, trains and terminates crew members to ensure adequate coverage.
• 2.Utilizes W.O.T.C.
• 3.Monitors crew turnover rate and causes; makes recommendations to the unit manager.

Quality

• 1.Monitors product quality during shift by talking with customers during walk-throughs and when working off-line.
• 2.Monitors product quality by managing crew performance and providing feedback.

Service

• 1.Takes service times and determines efficiency.
• 2.Trains crew to respond promptly to customer needs.
• 3.Trains crew in customer courtesy.
• 4.Takes corrective action with crew to improve service times.
• 5.Trains crew to solicit feedback to determine customer satisfaction.
• 6.Establishes and communicates daily S.O.S. goals.

Cleanliness

• 1.Trains crew to maintain store cleanliness during shift.
• 2.Follows store cleaning plan.
• 3.Directs crew to correct cleaning deficiencies.

Training

• 1.Trains crew in new products.
• 2.Assists unit manager in training new assistant managers in training.
• 3.Trains crew using the Crew Orientation and Training process.
• 4.Trains new crew in initial position skills.
• 5.Cross-trains crew as necessary for efficient coverage of positions during shifts.
• 6.Recognizes high-performing crewmembers to unit manager.

Controls

• 1.Follows flowcharts to ensure crew is meeting prep and production goals.
• 2.Monitors inventory levels to ensure product availability.
• 3.Maintains security of cash, product and equipment during shifts.
• 4.Follows store priorities set by the unit manager.
• 5.Follows store plan set by the unit manager.
• 6.Ensures proper execution of standards and procedures when managing shifts.
• 7.Manages shift to Q.S.C. level of 80% or better.
• 8.Takes appropriate action when problems are anticipated or identified.

Policies and Procedures

• 1.Follows procedures outlined in the Operations manual.
• 2.Maintains safe working conditions in store as outlined in company policies and procedures.
• 3.Follows company policy for cash control.
• 4.Reports accidents promptly and accurately.
• 5.Follows procedures for resolving operational procedures indicated by Health Department Inspectors.
• 6.Manages shifts effectively using guidelines within "Managing Better Shifts" or similar checklist.

Administration

• 1.Performs administrative duties as required by the unit manager.
• 2.Writes crew schedule to meet plans and objectives of unit manager.
• 3.Complies with company standards for crew benefits if applicable.

Maintenance

• 1.Follows Preventative Maintenance Program.
• 2.Trains and monitors crew to maintain equipment.
• 3.Follows procedures for reporting maintenance problems; tracks progress to completion.

Employee Relations

• 1.Uses consistent practices in managing performance problems with crew.
• 2.Manages crew in a manner which maximizes retention.
• 3.Follows grievance process when crew members bring problems to Co-Manager's attention.
• 4.Executes plans to reduce crew turnover.
• 5.Provides consistent crew communication.
• 6.Provides priorities and task assignments to crew to accomplish store goals.
• 7.Mentors crewmembers who express interest in leadership positions.
• 8.Creates/contributes to atmosphere that fosters teamwork and crewmember motivation.

Performance Management

• 1.Takes appropriate corrective action in response to performance problems of crew.
• 2.Conducts crew performance reviews on a timely basis.

EMPLOYMENT STANDARDS

Knowledge

• Wendy's operating systems and procedures.
• Wendy's policies and procedures related to job responsibilities.
• Supervisory practices.
• Interviewing practices.
• Crew orientation and training program.

Education

• College degree or equivalent experience in operations.

Experience

• 1 year of line operations experience in the restaurant industry.
• Must be able to perform all restaurant operations positions/functions

Other

• The Co-Manager job requires standing for long periods of time without a break.
• The Co-Manager job requires being able to meet the requirements of all subordinate positions.
• Must possess valid drivers license.
• Entering and leaving vehicle multiple times
• Physical inspections of all areas of restaurant
• Lifting up to 50 lbs
• Move and inspect all supplies in restaurant
• Work in hot and cold environments (restaurant, cooler, freezer)