Customer Care Specialist

AUSTIN TX 78727

Description

JOB RESPONSIBILITIES: Provide unbiased assistance to Medicaid Clients and/or Medicaid Providers with questions regarding eligibility, medical claims status, and other program questions (we provide extensive training program).

Assists with problem resolution, as needed. Responds to phone inquiries in a prompt, courteous and concise manner.

Documents all encounters in clear and concise online logs. Transfers callers to other Call Center units as needed.

Meets individual performance standards.

Performs other duties as may be assigned by management.

Must be able to pass a background and drug screen