Lead Salesforce Administrator

The purpose of this role is to lead a team that supports and maintains the application platforms to ensure that Global Technology are providing a reliable, scalable, maintainable and highly available application services to the business.

Job Description

Key responsibilities

• Responsible for leading a team, administrating the Salesforce implementation to support a global user base
• Offer L2 support for the Salesforce platform. Guide junior platform administrators
• Support user queries and Training about new functionalities launched every month by development team.
• Support all aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing settings.
• Manage the data migrations and data loading request for Salesforce.
• Support of the Salesforce integration with other applications and downstream systems
• Troubleshoot and resolve user issues in a timely manner and manage projects following agile best practices for application development.
• Execute salesforce configuration changes, including (but not limited to): Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, dashboards, and reports.
• Stay up to date with new Salesforce releases and evaluate new features for implementation.
• Identify unused or underutilized platform features and work product owner to get it prioritized in product backlog.
• Establish best practices, maintaining documentation, and suggesting improvements - as the in-house expert, bring ideas on developments and new ways of working!

Skills and Experience -

• Salesforce experience with Sales Cloud | Lightning Force | Visual Force | Workflows | Process Builder | Flows | APEX (Write and Read) | SOAP and REST API | Application Integration |Salesforce DX
• Salesforce Administrator, Advanced Administrator, Salesforce App Builder and Salesforce Platform Developer 1 & SalesCloudcertifications area must.
• Must have 6 years of experience working as a Salesforce Administrator.
• Must have 3 years leading teams experience.
• Strong problem-solving skills, data and software applications
• High energy and passion for the job with a can-do attitude
• Ability to lead a team of platform administrators and work on own
• Must be a self-starter and willing to get stuck in
• Strong organizational skills and resourcefulness
• Proven ability to deliver on commitments
• Good knowledge of Software Development Lifecycle (Waterfall, Agile, Hybrid) and Devops processes
• Exposure to JIRA or Azure Devops
• Nice to have - Additional Salesforce certifications, e.g. Certified Salesforce Platform App Builder, Platform Developer II, JavaScript Developer I.
• Experience within a large, global organisation would be advantageous

Location

Bangalore

Brand

Bcoe

Time Type

Full time

Contract Type

Permanent