Digital Services & Maturity Senior Specialist

• The Digital Services & Maturity Senior Specialist is responsible for managing and optimizing digital
• platforms and services to enhance user experience and drive organizational efficiency. This role involves
• overseeing the development, deployment, and maintenance of digital solutions while ensuring
• alignment with business objectives. The specialist will work closely with cross-functional teams to
• identify opportunities for digital transformation, implement innovative tools, and monitor the
• performance of digital services. In addition, the specialist will contribute to ensuring that IT operations
• and maintenance are aligned with IT standards and the overall strategy of the organization, and assist in
• implementing IT projects according to business needs and requirements including all application
• requirements.

Strategic Role

• § Responsible for reporting, maintaining, and executing digital and AI strategies in alignment with organizational objectives and governance frameworks.
• § Oversees performance tracking, value realization, and ensures sustainable integration of digital and AI initiatives across business units.

Digital Services Management

• § Oversee the design, implementation, and maintenance of digital platforms, tools, and services.
• § Manage and optimize websites, mobile apps, and customer-facing digital touchpoints.
• § Ensure digital services meet user needs and align with organizational goals

Digital Transformation

• § Identify opportunities to improve processes through digital technologies.
• § Collaborate with teams to implement solutions that enhance efficiency and innovation.
• § Lead initiatives to adopt emerging digital tools and trends.

Performance Monitoring and Analytics

• § Track and analyze the performance of digital platforms using key performance indicators (KPIs).
• § Generate insights and reports on user behavior, service effectiveness, and ROI.
• § Recommend improvements based on data-driven insights.

Stakeholder Collaboration

• § Work with internal teams, vendors, and partners to deliver high-quality digital services.
• § Provide training and support to staff on the use of digital tools and platforms.
• § Act as a point of contact for digital service inquiries and troubleshooting.

Compliance and Quality Assurance

• § Ensure digital services comply with organizational standards, data privacy regulations, and best practices.
• § Conduct regular audits to ensure security, reliability, and accessibility of digital platforms.

Other requirements

• § Verify the alignment of IT operations and maintenance with IT standards and the Authority’s overall strategy.
• § Implement business intelligence requirements and digital business & data analysis.
• § Implement all of the department’s operational plan KPI’s and review them with the direct supervisor.
• § Verify the alignment of digital business requirements with data security policies in cooperation with the Information Security Management Office.
• § Provide the necessary technical support and work on digital business improvements in the Authority that must be implemented in coordination with the relevant departments
• § Provide the necessary support in developing the Digital IT strategy.
• § Implement business digitization needs and identify the digital user requirements of the Authority’s organizational units.
• § Utilize the best practices/methods in the process of identifying general service level agreements for digital Business Alignment department’s services (SLAs).
• § Study and analyze services gaps and identify the required improvement procedures.
• § Engage with stakeholders to elicit and document business requirements.
• § Translate stakeholder needs into functional and non-functional requirements.
• § Facilitate requirements validation sessions with stakeholders to ensure accuracy and completeness.

Preferred

• Proven experience in delivering customer-centric digital solutions.
• Strong knowledge of content management systems (CMS) and customer relationship management

• (CRM) platforms. • Proficiency in analytics tools like Google Analytics, Power BI, or Tableau.
• .+8 years of experience

• Understanding of digital trends, UX/UI principles, and SEO best practices.
• Experience in ISO audits or similar roles is an advantage
• Basic knowledge of programming languages (e.g., HTML, CSS, JavaScript) is a plus.
• Excellent project management and organizational skills.
• Strong analytical and problem-solving abilities.
• Exceptional communication and collaboration skills.
• Certifications in digital marketing, analytics, or project management (e.g., Google Analytics, PMP, or Agile).