HOSPITALITY SERVICE REP

The Hospitality Services Representative is responsible for hotel check-ins, check-outs, answering telephones, making reservations, and checking coats and luggage in.
HOW YOU WILL CREATE THE EXTRAORDINARY
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Maintains constant awareness of hotel occupancy to sell rooms.
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Provides and monitors requested room types.
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Able to pre-block rooms and monitor special requests.
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Answers phones in a courteous, informative, and timely manner.
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Assist guests with coat check and luggage handling.
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Assist hotel housekeeping as needed.
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Demonstrates and follow cash handling procedures.
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Plans, organizes and completes work timely
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Takes initiatives, shows ownership and goes above and beyond to assist guests with their needs
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Accepts feedback and coaching from supervisors.
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Sound technical and operational understanding of customer service and hotel operations.
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Must be able to receive and maintain all required certification.
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Complete all required company training.
ADDITIONAL REQUIREMENTS

• Ability to move effectively and efficiently throughout the hotel areas.
• Ability to stand for a prolonged period.
• Ability to read and write.
• Ability to use computers, telephones and radios.
• Ability to work in a smoking and pet-friendly environment.