Evening & Alternating Weekend Receptionist - Part Time

Schedule: PRN (As Needed)
Who we are:
When you work at Carillon Senior Living, you’ll notice that it’s more than a place to retire, it’s a thriving community of seniors who are passionate about West Texas values, the Lubbock community and all things Texas Tech. It’s a uniquely uplifting community where active older adults enjoy vibrant living, rewarding opportunities, exceptional hospitality, and great friendships. We just celebrated 50 years of serving Lubbock and West Texas as a trusted senior living community. You won't find our unique combination of an all-inclusive lifestyle, superior hospitality, and beautiful location anywhere else. We are currently seeking an experienced Receptionist to join our team. If you’re looking for a different perspective on healthcare and senior living come join us today!
You will enjoy:
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Tuition reimbursement & scholarship opportunities
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Employee Referral Program resulting in $300 for each successful employment referral
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Offering Everyday Pay!
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Your personal and professional growth is important to us, so we provide continual professional training and career advancement opportunities.
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You will enjoy being part of a great team in a fun, engaging work environment!
Who you are:
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High school diploma or general education degree (GED) required
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At least six (6) months office/clerical experience preferred
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Familiarity with Microsoft Office Suite products
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Demonstrates excellent telephone, oral, and written communication skills
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Skilled in the use of all business machines and personal computers
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Able to handle a multiplicity of routine tasks, follows specific instructions carefully and general instructions completely
Summary:
The Receptionist is responsible for answering and transferring all incoming calls in a courteous and professional manner, giving information, direction and other appropriate assistance to residents, staff, guests and vendors, and performing a variety of other clerical duties as assigned.
Job Expectations:
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Receives all persons who enter the Community in a courteous manner, informs, guides, directs or otherwise assists residents, visitors, staff or vendors tactfully and congenially to present the best possible image of the Community
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Solves issues presented by residents, guests, vendors, and suppliers in a manner so that both the organizational objectives are met, as well as the individuals feel they were served appropriately
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Skillfully utilize a computer and various computer programs, copy machine, fax machine, calculator, and postage machine
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Keeps difficult situations from escalating
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Provides ongoing telephone coverage
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Accepts delivery packages, document receipt of packages in log book, and notify the resident (recipient) of delivery
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Prepares maintenance work orders as requested by residents and staff
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Assists with projects/assignments
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Greets residents, guests, and staff with a positive helpful attitude
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Opens and closes the reception desk and properly secures all files, keys and equipment in the office area
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Communicates to the appropriate parties, promptly and clearly, all messages and material directed to them through the business office
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Accepts and records, as directed, payments, reservations, appointments, cancellations and the like
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Attends in-service training and education sessions, as assigned
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Performs specific work duties and responsibilities as assigned
Hospitality Focus:
Carillon Senior Living fully embraces a culture of hospitality. To that end, we include the following hospitality promises as a guide for our interpersonal interactions with residents, co-workers, and guests:
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We greet residents, employees, and guests warmly, by name, and with a smile.
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We treat everyone with courteous respect.
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We strive to anticipate resident, employee, and guest needs and act accordingly.
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We listen and respond enthusiastically in a timely manner.
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We hold ourselves and one another accountable.
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We embrace and value our differences.
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We make residents, employees, and guests feel important.
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We ask, “Is there anything else I can do for you?”
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We maintain high levels of professionalism, both in conduct and appearance, at all times.
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We pay attention to details.