Call Centre Agent, Inbound at Careerswift — Remote

About The Role

ABOUT THE ROLE

In this fully remote role, you will handle inbound customer calls, answer questions, assist with service-related requests, and resolve issues whenever possible. You will be expected to communicate clearly, follow established procedures, and maintain a positive customer experience throughout every interaction.

WHAT YOU WILL DO

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Handle inbound customer calls and respond to questions and requests
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Resolve customer issues on first contact whenever possible
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Provide accurate information about orders, services, and locations
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Follow established procedures and escalation guidelines
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Document customer interactions accurately in company systems
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Escalate complex issues to the appropriate team
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Meet established customer service and quality standards
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Participate in coaching and call quality reviews
WHAT WE ARE LOOKING FOR
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1+ year of call centre or phone-based customer service experience
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Clear and professional spoken English
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Strong communication and active listening skills
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Customer-focused and patient approach
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Ability to remain calm when handling challenging situations
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Comfortable working with performance and quality standards
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Good computer skills and ability to learn new systems
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Reliable internet connection and suitable workspace for remote work
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Ability to work the assigned schedule, including occasional weekends
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Legally authorized to work in the United States
NICE TO HAVE
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Experience in food service, hospitality, or retail
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Bilingual English/Spanish skills
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Experience with CRM or customer support systems
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Previous experience handling high call volumes
COMPENSATION
$16–$22 per hour, depending on experience and qualifications.
Additional benefits and employment details will be discussed during the hiring process.
HIRING PROCESS
Application review → Initial conversation → Interview → Offer
Candidates will receive information about the next steps during the recruitment process.
EQUAL OPPORTUNITY
Bilgewater Group is an equal opportunity employer. We are committed to providing a workplace free from discrimination and value a diverse team with different backgrounds, experiences, and perspectives.
Location: Remote