CDD Analyst

• Our mission is to enable everyone to build wealth
• We reinvent how trading and investing work by creating exceptional products people love.
• Fostering a culture of excellence and high velocity is the key to our success.
• Тoday, we serve over 5 million clients, with more than €50 billion in assets under management- a testament to the scale and trust we’ve built in just a few years.

The role

We're looking for a customer advocate to join our passionate team. We are committed to recruiting knowledgeable, friendly, and motivated people who are enthusiastic about delivering top-notch service.

Our goal is to provide exceptional customer care to our expanding international client base. You’ll work with a highly motivated and successful team of high performers where you can evolve career-wise.

What you need to have

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Proficiency in English (C1 or above)

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Customer-orientated approach

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Good time management and multitasking skills

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Willingness to learn and develop

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Adaptiveness to a rapidly changing environment

Bonus points

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Previous experience in customer service

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Understanding of the stock market and the fintech industry

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Fluency in another language

What you'll do

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Communicate with clients in English/Bulgarian

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Deal with incoming inquiries via chat and email

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Review, analyze, and verify client onboarding documents

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Input and validate client data

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Conduct due diligence and risk assessments on new clients

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Channel client’s feedback

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Working on a 24/7 schedule, organized in shifts

What we offer

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Comprehensive training program to adapt to the insights of the business

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Upskill trainings throughout your career

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Full appreciation of your talent and ideas

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Generous remuneration package

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Excellent social benefits, including 25 days off, a sports card and private health insurance

Bring your ambition to Europe’s fastest-growing mobile broker!