Customer Support Engineer

Join AutoRABIT, a leading provider of DevOps solutions for Salesforce. As a Customer Support Engineer, you will assist customers in complex development environments, troubleshoot issues, and advocate for the best use of our products. You will collaborate with various teams to improve customer experience and ensure maximum value from our services. This role requires excellent communication skills, attention to detail, and a strong technical background.

• Assister les clients dans des environnements de développement complexes, en fournissant un service personnalisé et en défendant la meilleure utilisation des produits d'AutoRABIT.
• Résoudre les problèmes techniques des clients, en menant des enquêtes approfondies et en gérant la relation client tout au long du processus.
• Collaborer avec les équipes de vente, de conseil en solutions, d'ingénierie et de gestion de produit pour améliorer l'expérience client et maximiser la valeur de l'offre de services.

• You are expected to have top-notch troubleshooting, communication, and customer service skills
• Familiarity with working with logs is a plus
• Investigation skills to understand problems in their context and the ability to reproduce these scenarios
• Works well across teams, and able to work with and assist with a wide range of technical customers/team members globally
• Attention to detail
• Bachelor's in computer science, Engineering, or equivalent degree, or equivalent technical support experience
• 2-3years previous Technical customer support experience
• Excellent Customer service experience and communication skills
• Understanding and ability to learn technical concepts quickly
• Experience with system-wide deployments. Because sometimes an issue is not caused by the application itself, but by the network, the underlying server, the database, etc
• Any Salesforce certification is a plus
• Desired: Experience working with Salesforce and/or a DevOps pipeline: SCM (e.g. Git, SVN), IDE (e.g. Visual Studio, IntelliJ), CI (e.g. Jenkins Pipelines, Azure DevOps, BitBucket, GitLab) More than acronyms, these are the tools that our customers use and that our products integrate with