Solutions Consultant (Trust & Safety)

Join Stream as a Solutions Consultant (Trust & Safety) and take ownership of the customer side of Trust & Safety. In this customer-facing role, you will be responsible for onboarding and implementation, continuous improvement and tuning, customer enablement, and cross-functional work. You will work closely with sales and solutions engineering, feed the product roadmap with prioritized customer needs, and help scale the function as the customer base grows. This is an early hire on the customer side of moderation, and you will shape how the function works.

• Onboarding and implementation of moderation policies for new customers.
• Continuous improvement and tuning of moderation systems to enhance accuracy.
• Training and enabling customer teams to effectively use moderation tools and reports.

• Analytical: you're drawn to the question "is this actually working?" and you know how to answer it with data rather than vibes
• Willingness to engage with difficult content. This role involves reviewing examples of harmful material — harassment, hate speech, NSFW imagery, and similar — as part of tuning and diagnosis. We take reviewer wellbeing seriously and will talk openly about this in the process
• Based in or willing to relocate to the Boulder, CO area, with 3 days per week in our Boulder office
• Comfortable being technical without being an engineer
• 3+ years in a customer-facing role at a technical or SaaS company — customer success, implementation, solutions consulting, technical account management, professional services, or Trust & Safety operations with external stakeholders
• Strong project management instincts. You can run several onboardings at once and keep every one of them honest about where it stands
• Excellent written and verbal communication. You can hold a room of moderators in a training session and a room of executives in a business review, and adjust accordingly
• Direct Trust & Safety, content moderation, or community operations experience — in-house at a platform, at a BPO/vendor, or at a moderation tooling company
• Familiarity with moderation and safety concepts: policy taxonomies, harm categories, precision/recall tradeoffs, appeals, CSAM reporting obligations
• Working knowledge of online safety regulation (DSA, OSA, COPPA, EU AI Act)
• Experience with chat, social, gaming, marketplace, or dating platforms — the verticals where moderation matters most
• Experience building enablement content or customer-facing documentation from scratch