Enterprise Customer Success Manager

Join Deliverect, a fast-growing SaaS company revolutionizing the food delivery industry. As an Enterprise Customer Success Manager, you will be a strategic partner for our high-value restaurant, dark kitchen, and grocery customers, driving long-term loyalty and retention. You will utilize data-driven insights to showcase how Deliverect improves customer profitability and operational efficiency, while also identifying upsell opportunities and building strong relationships with key stakeholders. This is a full-time, hybrid role based in Toronto.

• Act as a strategic partner for high-value restaurant, dark kitchen, and grocery customers, driving long-term loyalty and retention.
• Design and execute clear client retention goals, monitor client milestones for software implementation, and utilize data-driven insights to provide high-level reporting.
• Identify upsell opportunities for new features and products, build and maintain strong relationships with key stakeholders, and collaborate closely with internal teams.

• French language skills would be considered a strong asset
• This is a full-time, hybrid role with a flexible work schedule, offering 3 days in our Toronto office and 2 days from the comfort of your home
• Fluency in English is required, with strong written and verbal communication skills being essential
• Strong technical aptitude with the ability to grasp new software applications quickly and translate technical concepts for business decision-makers
• A solutions-driven mindset with a commitment to customer success and a positive approach to organizational challenges
• Fluency in French is highly beneficial for our North American market
• Demonstrated experience in project management, including the ability to manage multiple tasks and solve complex problems under pressure
• Relevant degree or equivalent work experience, along with a background in SaaS sales
• 3+ years of experience in Customer Success (B2B/B2C) or Account Management, preferably within a fast-paced SaaS environment
• Prior experience with POS systems, hospitality, or food-tech landscapes is considered a strong asset
• Exceptional communication and interpersonal skills, with the ability to foster positive relationships via phone, email, and video
• This position is for an existing vacancy
• Proven proficiency with industry tools such as Planhat (CSP), HubSpot (CRM), Google Suite, Slack, and Zoom
• 3. Please note that certain roles may require a background check as a condition of employment, and you will be informed of this during the initial screening process
• 2. Applicants must possess the legal right to work in the country where the role is based, as we are currently unable to provide financial assistance for relocation or travel
• 1. Fluency in English is required, with strong written and verbal communication skills being essential
• 4. We strive for an efficient and objective hiring process. Please be advised that an Artificial Intelligence tool is utilized to assist in the initial screening and assessment of applications based on required skills and qualifications. This process is designed to support our recruiters and does not replace human review
• Important Information: