Manager of Customer Growth

Join HiBob, a leading company in transforming how modern organizations manage their people and operations. As the Manager of Customer Growth, you will be responsible for the long-term commercial success and partnership value for HiBob's existing customers in Israel and Eastern Europe. You will lead and develop a dedicated team of Account Managers and Renewal Managers, focusing on expanding HiBob's product footprint and delivering world-class retention rates. This is a critical leadership role that requires a balance between renewal optimization and the strategic pursuit of new expansion opportunities.

• Own the long-term commercial success and partnership value for HiBob’s existing customers across Israel and Eastern Europe.
• Lead and develop a dedicated team of Account Managers and Renewal Managers focused on expanding HiBob's product footprint and delivering world-class retention rates.
• Implement data-driven strategies for sustainable, profitable growth while balancing the immediate need for renewal optimization with the strategic "hunt" for new expansion opportunities.

Requirements are often considered a measure of how equipped you are to do the job, but sometimes, they aren’t the only factor. If you don’t have nearly enough experience, or not all the skills, we’d still like to hear from you. This could be the perfect fit for you and us.

• 4+ years of progressive SaaS Sales / Account Management experience with consistent attainment, specifically growing a portfolio of diverse customer accounts in the IL / Eastern EU region.
• 3+ Proven experience managing a Sales / Account Management team with a successful impact on growth & retention target attainment.
• Required experience of at least 2 years with the MEDDPICC sales methodology.
• Required experience utilizing Clari for forecasting, pipeline inspection, and revenue intelligence, in addition to strong proficiency with Salesforce and other sales technologies.
• Demonstrated experience with creating and driving adoption of AI-driven tools (e.g., chat GPT, GPT Agents, Notebook, Clari, Gong Engage, Outreach, LinkedIn Sales Navigator) to enhance prospecting, qualification, and scalable outreach.
• Expertise in driving sales through value-led selling and product bundling strategies.
• Solid understanding of sales cycles, forecasting, and pipeline management in a high-growth SaaS environment.
• Excellent communication skills with the ability to present to and engage with GTM executives.
• A Bachelor's Degree in Business, Economics, or a related field is typically advised.