Program Director

As the Program Director you will have oversight and be responsible for coordinating and managing the overall assigned program or programs (residential and/or day program) in relation to individuals with developmental disabilities (IDD). This position is a mixture of both direct care and supervisory duties.
WHAT YOU GET TO DO:

• Team Leadership & Staff Development: Oversee personnel management across assigned programs, ensuring staff complete required orientation, ongoing training, and development needed to perform successfully in their roles.
• Program Oversight & Service Delivery: Monitor all aspects of program operations, including the development and implementation of individual goals, service plans, and person-centered supports.
• Operational Management: Provide oversight of the day-to-day operations of assigned programs, ensuring services are organized, consistent, and aligned with organizational expectations.
• Clinical & Medical Coordination: Help ensure medical needs, healthcare supports, and related program responsibilities are appropriately coordinated and carried out through site leadership.
• Financial Oversight: Monitor program-related financial responsibilities and support effective use of resources across assigned locations.
• Facility & Maintenance Oversight: Ensure homes and program sites are appropriately maintained by guiding site leaders and addressing operational or maintenance concerns as they arise.
• Leadership Through Delegation: Guide and direct designated site leaders to ensure accountability, follow-through, and consistent management across programs.

MUST HAVE:

• Education: Bachelor’s degree in human services or a related field required, including Psychology, Counseling, Sociology, Allied Health, or Human Services.
• Experience: 1+ years of experience within residential IDD/DD services, group homes, or community-based programs required.
• Leadership Experience: 2+ years of leadership experience overseeing multiple programs, sites, or leadership teams preferred.
• Decision Making Skills: Must demonstrate good decision-making, time management and communication skills, and be responsible, mature, and flexible.
• Technical Skills: Proficiency with Microsoft Office programs and the ability to adapt to new technology platforms.
• Licensure & Transportation: Valid driver’s license with a driving record that meets agency insurance requirements.

NICE TO HAVE:

• Industry Expertise: Experience supporting or working in residential IDD/DD programs.
• Regulatory Knowledge: Knowledge of Indiana-specific disability service regulations and HCBS standards.
• Staff Development: Experience mentoring direct support staff or supporting operational growth initiatives.
• Operational Insight: Budgeting, financial oversight, or performance management experience.

SKILLS CRITICAL FOR SUCCESS:

• Leadership & Staff Development: Effectively lead DSPs, Lead DSPs, and other frontline staff through coaching, accountability, training, and ongoing development.
• Communication & Relationship Building: Clearly communicate expectations, policy changes, performance concerns, and care needs while building strong relationships with staff, individuals served, guardians, and interdisciplinary teams.
• Problem-Solving & Decision-Making: Quickly assess staffing concerns, behavioral issues, incidents, scheduling gaps, and operational challenges and determine appropriate next steps.
• Prioritization & Time Management: Balance staffing, site visits, documentation, meetings, scheduling, incidents, training, and administrative responsibilities in a fast-paced residential environment.
• Regulatory Compliance & Documentation: Maintain strong knowledge of Medicaid waiver requirements, ISP/BSP expectations, incident reporting, medication procedures, licensing standards, and required documentation while keeping programs audit-ready.
• Staffing & Scheduling: Build and maintain effective schedules, respond to call-offs, monitor overtime, and ensure each home has appropriate staffing coverage based on individual needs.
• Person-Centered Care: Ensure services are aligned with each individual’s goals, preferences, rights, health needs, ISP/BSP, and desired level of independence.
• Hands-On Program Oversight: Maintain a regular presence in the homes, complete site visits, observe service delivery, support staff, and step in when needed to ensure quality care.
• Accountability & Follow-Through: Set clear expectations, address concerns promptly, complete corrective actions, and ensure commitments and required follow-up are completed.
• Budget & Resource Awareness: Understand program budgets, staffing utilization, overtime, household expenses, and available resources while maintaining quality of care and operational stability.

WHY YOU'LL LOVE THIS ROLE:
You’ll love this role if you enjoy being close to the action and making a direct impact on both the individuals served and the staff supporting them. As a Program Director, you’ll have the opportunity to lead a team, strengthen day-to-day operations, and help create safe, supportive, and person-centered homes. This role is a great fit for someone who enjoys variety, relationship building, problem-solving, and hands-on leadership. You’ll be able to see the impact of your work every day through the growth of your staff and the outcomes of the individuals you support.
IMPORTANT INFORMATION:
Dungarvin, Compass, Cambrian are equal opportunity employers.
9/18
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