Associate, Account Management at Delivery Hero — Taguig

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About The Role

Manage and enhance the work relationship with the partner restaurant chains through regular, personal contact with the restaurant manager
Renegotiate the contracts conditions such as commission rate or minimum basket size with restaurant manager on a regular basis
Convince restaurant manager to implement the backlink on their website and/or a splash page to convert online traffic into additional orders
Design and improve the aftersales process by streamlining the operations and the CRM system
Find and convince the best partner restaurants to join the corporate menu booklet and monitor the order evolution as well as customer experience after integration
Negotiate exclusive deals with the best partner restaurants in order to increase the orders and at the same time safeguarding the relationship quality to the partner restaurant
Ensure that all partner restaurants maintain a high customer experience and brief them on how to even improve it
Bachelor’s degree graduate
Preferably 1-3 years lead or account management experience preferable in the food and beverages industry
Great interpersonal and communication skills in person, strong negotiation skills
A desire to contact the best local restaurants and chains: you thrive and excel at convincing people
Endurance and perseverance in the process of follow up on partner restaurants
Pleasant personality, high level of enthusiasm and commitment
Ability to work structured and efficiently organize the communication process with our partners
Team player, self-motivated with the ability to work self-reliant
Keen interest and good understanding of building relationships with clients
Required language(s): English and Filipino
Location: Metro Manila Area