Counter Sales Associate

Description

Counter Sales Associate

Full-Time | Branch

$17.50 – $26.50 / hr

Hourly Pay Range

Reports To:

Branch Manager

DEPARTMENT

Counter Sales

EXPERIENCE

Experience Preferred

BENEFITS ELIGIBLE AFTER

45 Days of Employment

ROLE OVERVIEW

The Counter Sales Associate drives sales and customer satisfaction by assisting walk-in and telephone customers with product selection and order fulfillment. This role leverages technical knowledge to solve customer needs and build lasting relationships.

CORE RESPONSIBILITIES

Order Fulfillment & Inventory

Pull, fill, pack, and set up orders for delivery or pickup; track order status at all times
Receive shipments, log into inventory, conduct audits, and process returns accurately

Customer Service

Assist counter and phone customers with orders, product info, pricing, and availability
Greet all customers professionally; resolve issues promptly or escalate as needed
Maintain a clean, organized counter and product display area

Sales & Product Knowledge

Upsell complementary products and convert requests to stocked brands where appropriate
Maintain deep product and industry knowledge; follow company pricing and credit guidelines
Assess customer needs to determine appropriate service level or escalation path

Teamwork & Standards

Build customer relationships; adapt approach to different customer types and needs
Collaborate with team, share best practices, and support a positive work environment
Follow all company procedures, policies, and Employee Handbook requirements
Other duties as assigned

Summary

Qualifications

QUALIFICATIONS

High school diploma or GED required
Product, applications, or wholesale distribution experience preferred
Ability to lift up to 75 lbs. and stand for up to 8 hours daily
Able to stoop, bend, and reach inventory; work in indoor and outdoor environments

BENEFITS

Eligible to enroll on the 1st of the month following 45 days of employment:

Medical, Dental & Vision
Short & Long-Term Disability
Life Insurance
Flexible Spending Account (FSA)
Telehealth
Gym Reimbursement

401(k) with Company Match
Free Surgery & Imaging Program*
Free Medications*
Delta Perks — Local Discounts
Discount Hub
Coverage available for families

• Free Surgery & Imaging and Free Medications programs are subject to eligibility and program terms.

Additional duties may be assigned as needed. We are an equal opportunity employer.