Counter Sales Associate (4126)

DescriptionPosition Summary
The Counter Sales position is responsible for delivering seamless customer experience and supporting daily team operations. This role requires high-quality, reliable service, while demonstrating clear, positive communication with both customers and team members. This individual contributes to a collaborative work environment and applies strong industry knowledge to effectively meet customer needs.

Primary Duties and Responsibilities

Assist customers with past invoices

Ensure all billing is up to date from prior day's invoices and tickets

Quote prices and prepare sales orders

Determine the make, type, quality and availability of desired merchandise and make suggestions that meet the customer’s needs

Entering proper information to generate accurate invoices for pick up or delivery

Accurately locate and pick products for order fulfillment

Estimate date of deliveries based on knowledge of production and delivery schedules

Assess and determine warranty items while ensuring adherence to manufacturer policies and meeting the specific needs of each customer

File warranties for customers to ensure they receive credit for said items in a timely manner

Keep accurate notes of all interactions and organize paperwork appropriately

Stock, clean, and maintain show room

Schedule warehouse transfers as needed

Other retail warehouse duties assigned as needed

QualificationsRequired Education:

• High school diploma or equivalent

Required Experience:

• Previous experience in sales or customer service, preferably in a HVAC or distribution environment
• Familiarity with inventory management and point of sale systems

Required Skills and Abilities:

• Strong communication and interpersonal skills
• Ability to work effectively in a team-oriented environment
• Basic computer proficiency, including Microsoft Office Suite
• Strong organizational skills and attention to detail
• Ability to handle multiple tasks simultaneously and prioritize effectively