Branch Operations Officer (Iloilo City)

POSITION TITLE : OPERATIONS OFFICER​ REPORTS TO : ​AREA HEAD DIRECTLY SUPERVISES : N/A UNIT / DEPARTMENT : ASSIGNED AREA ​ DIVISION/GROUP : ASSIGNED REGION / BRANCH BANKING GROUP JOB SUMMARY The Operations Officer of the Branch Banking Group acts as the universal operations officer support of the branches primarily within the assigned area. He/She acts as a manpower pool in filling in temporary vacancies in the branches to avoid disruption of branch daily operation, as well as helps in the standardization of the Bank’s policies and procedures being observed by the branches he may assigned in. PRINCIPAL DUTIES AND RESPONSIBILITIES Performs as a reliever of Teller, Customer Advisor, Branch Channel Manager, Branch Service Officer and Universal Banker depending on the need of the branch within the specified period. · The responsibilities cover various areas including service and operations, credit and control, financial and administrative and sales and marketing to ensure that the tasks are carried out in accordance with the Bank’s service standards and procedures Governance, Control and Risk Management Helps In the standardization of the Bank’s policies and procedures in accordance with the bank’s service standards and procedures. Report fraud, potential fraud, or any noted irregularity verbally or in writing to the appropriate authority for immediate investigation and proper disposition. Implements risk awareness complying with the bank’s internal controls to achieve zero financial loss or fraud Quality Orientation Handles over-the-counter transactions (OTC) and process of clients to the bank’s tellering system within the service standard time set by the Bank. Suggests identified process improvements and system enhancements on policies, procedures and other branch practices through coordination with concerned party to maximize efficiency but less cost Processes account opening, placements, roll-over/maturities, termination of TD, UITF and other SBC investment products in accordance with the policies and procedures set by the Bank to ensure customer service standards are met. Monitors and reviews targets and performance of managed and new accounts, implementing promotional and marketing efforts in line with Branch Banking Group objectives and directives. Oversees daily branch operations, administration, and control mitigation, ensuring efficient service delivery in the absence of the Branch Channel Manager. Manages the cash vault, supervises cash movements, ATM operations, deposit pick-up, payroll delivery, and other bank services to maintain smooth daily transactions in the absence of the Branch Service Officer Understanding and Application of Compliance and Regulatory Guidelines · Adapts to the Bank’s updates on policies and procedures related to operations by being actively informed about the changes on regulations, policies and procedures to act accordingly to the set guidelines of the Bank DPU Services · Processes DPU Services existing policies on DPU services to provide service to clients as part of the bank better banking promise by following the procedures set by the bank. · Performs deposit pick-up services to clients within his area, servicing of ATMs assigned to the branch, deliver cash requisition (covered by cash delivery agreement or change fund) to clients' site, and cash delivery to/from buddy branch or cash hub. All said activities using Armored Car. Thorough verification of cash deposits under CCTV, validation of posted deposits in the system and callback of posting procedures.) · Conducts unannounced cash inventory at branches without Branch Service Officer Participates in referring bank product without hard targets. It is accepted and understood that the employee may perform other related tasks which may be assigned from time to time. JOB QUALIFICATIONS Years of Work Experience : 1 – 2 years Educational Attainment/Required course (if applicable) : Bachelor's Degree​ in ​Finance/Accountancy/Banking​ Required Certification/Professional License ( if applicable ): ​N/A Field of Specialization ( if applicable ): ​Banking and Financial​ Knowledge and Skills Requirement: · Knowledge of Branch Operations, Policies and Procedures · Exercises good judgment · Has good interpersonal and human relations skills · Selling and negotiation skills · Problem solving skills · Able to effectively substitute the branch personnel on leave/absent and perform the assigned tasks in an effective manner