Operations Specialist

POSITION : OPERATIONS SPECIALIST REPORTS TO : ​ ACCOUNT OPENING VERIFICATION SECTION HEAD DIRECTLY SUPERVISES : N/A UNIT / DEPARTMENT : ACCOUNT OPENING VERIFICATION / CUSTOMER DATA STEWARD DEPARTMENT DIVISION / GROUP : QUALITY ASSURANCE & FULFILLMENT / OPERATIONS GROUP / OFFICE OF THE COO JOB SUMMARY The Operations Specialist partners with the Head in collaborating across all Operations Groups on Data Management / Stewardship matters. He/ She further works hand in hand with the team to ensure effective execution of the New to Banks (NTBs)Corporate Account Opening Documents Verification, Master Data and Data Quality Management. PRINCIPAL DUTIES & RESPONSIBILITIES Responsible for the thorough review/ verification of corporate account opening documents to validate compliance of the branches in KYC polices data standards and regulations. Exceptions, if any are logged in eSource Lean Branch Deficiency Tracker (LBDT) for monitoring, updating and compliance of affected branches. The verification shall also include checking of submitted corporate accounts regularized documents/hardcopies, customers updating and reactivated accounts. Checks/ verifies Data Quality issues / exceptions on Corporate Account Opening document by closely coordinating with affected branches for resolution and actions. Assesses severity of concern, if need be, seeks guidance from Unit Head, ITG and responsible persons until resolved. Ensures accuracy and correctness of data being encoded in the system per BBN via access to CRM system. Exceptions/findings, if any are duly communicated to branches for correction/resolution. Assists in the documentation of procedures, following set daily quality standards for detection and correction of data quality issues in relation to the Corporate Account Opening Verification process. Prepares accomplishment report on status of assigned accounts for verification Participates / engages in the projects of the unit through contribution of ideas, process improvement initiatives and up to actions and execution of the project resulting to a better delivery of the team’s task. Attends alignment meetings involving data clean-up/ cleansing/verification task. It is accepted and understood that the employee may perform other related tasks which may be assigned from time to time. JOB QUALIFICATIONS Years of Related Experience : No prior experience required Educational Attainment/Required course (if applicable) : ​Bachelor’s Degree Required Certification/Professional License ( if applicable ): N/A Field of Specialization ( if applicable ): ​ Banking and Finance, Data Quality Management Knowledge and Skills Requirements: · SBC Leadership Competencies for Individual Contributors · Excellent analytical skills. · Ability to identify patterns in data and link them to business impact. · Mastery in working on Microsoft Excel spreadsheets on complex datasets · Possesses a pursuit for excellence as the role of Customer Data Steward involves continuously looking for aberrations in data and coming up with remedial measures. · Highly motivated and be able to work independently with little supervision.