Benefits Specialist

Help Team Members Navigate Their Benefits with Confidence
Meritus Health is seeking a service-focused and detail-oriented
Benefits Specialist
to provide responsive support for our health and benefit programs.
In this role, you will help team members understand their benefit options, complete enrollment-related changes, resolve routine questions, and access the appropriate resources. You will also maintain accurate records, support attendance tracking, and collaborate with benefits leadership, the Leave Specialist, HRIS, Payroll, and benefit vendors to provide a consistent and helpful employee experience.
What You’ll Do
Assist team members at all organizational levels with questions about medical, dental, and vision coverage; flexible spending and health savings accounts; life and AD&D insurance; disability coverage; and voluntary benefits
Explain available resources and help employees navigate next steps without interpreting plan provisions beyond the role’s authority
Process new-hire enrollments, qualifying life event changes, beneficiary updates, evidence-of-insurability requests, and other routine benefit transactions
Review submissions for completeness and follow up when information or documentation is missing
Maintain accurate and confidential benefit records and supporting documentation
Review routine reports, identify discrepancies, and coordinate corrections with Benefits leadership, HRIS, Payroll, or benefit vendors
Provide administrative support for attendance tracking, including maintaining accurate records, reviewing routine attendance information, and routing discrepancies or policy questions to the appropriate leader
Educate team members through one-on-one assistance, email, printed materials, orientation, the company intranet, and other approved communication channels
Research routine benefit questions, track open items through resolution, document actions taken, and provide timely updates
Contact benefit vendors to obtain information and correct routine enrollment or eligibility issues
Support annual open enrollment, benefit fairs, employee education sessions, and special enrollment activities
Provide backup support to the Leave Specialist by answering general process questions, directing employees to required forms and resources, and routing leave cases for review
Escalate complex, sensitive, or policy-related matters to Benefits leadership or the appropriate subject-matter expert
Required Qualifications
High school diploma or equivalent
Two years of administrative support experience in a human resources department, benefits administration, or medical insurance role
Strong customer service skills and a genuine interest in helping employees understand and use their benefits
Ability to explain detailed information clearly and respectfully
Strong attention to detail and the ability to maintain accurate, confidential records
Ability to organize competing priorities, manage multiple employee questions and transactions, and follow through within expected timeframes
Sound judgment to recognize when an issue requires escalation
Working knowledge of Microsoft Word, Excel, Outlook, and web-based benefits or human resources systems
Ability to research routine questions, follow established procedures, and work independently and collaboratively
Basic knowledge of employee benefit terminology and applicable privacy requirements, or the ability to learn them quickly

Preferred Qualifications

Associate degree in business, human resources, or a related field
Experience assisting employees with benefit programs
Benefits or human resources certification
Caring for Our Team
We offer a comprehensive benefits package to support our employees' well-being and professional growth. Benefits include health, dental, and vision insurance available starting the 1st of the month following date of hire, along with life insurance, & short and long-term disability coverage. Paid Time Off begins accruing from day one, and we also provide a 401k plan, an education assistance program, and an employee assistance program. Additionally, employees working evening, night, or weekend shifts may be eligible for a shift differential, adding even more value to your role.
Happy to Help
At Meritus, we believe in a collaborative and caring work environment. Interactions are an opportunity to learn, listen and to be there for one another. Therefore, we provide warm welcomes, hospitality-driven closures, and are always Happy to Help.