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PH
ANALYST II, WORKFORCE MANAGEMENT
phcareers-qualfon · Cebu, PH
About The Role
The Workforce Management (WFM) Analyst is responsible for forecasting workload, planning staffing requirements, scheduling resources, and monitoring performance to ensure operational goals are achieved. The role partners closely with Operations, Training, Recruiting, and Business Leaders to optimize workforce utilization, service levels, customer experience,
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