Shift Lead

⭐️ CoreStar is a dynamic technology company supporting partners in heavy-load industries with high-performance solutions. Our expert teams bring a startup-driven mindset, focusing on innovation, collaboration, and efficiency in every project. At CoreStar, you’ll have the opportunity to grow your skills, tackle exciting challenges, and directly contribute to impactful products. 📌 Key Responsibilities: Monitoring and guiding a team of customer support agents Ensuring high performance, adherence to KPIs, and continuous service improvement Assisting agents in resolving complex cases and providing real-time support Reporting performance trends and collaborating with management for process optimization. 📌 Requirements: This role is ideal for individuals with at least 2 years of experience, who are passionate about leading support teams and creating exceptional player experiences. Experience as a Shift Lead or Team Lead, Knowledge of customer support, Experience with CRM system, reports, Knowledge of English on Advanced level 📌 Benefits: 18 non-service delivery days per year; Full paid onboarding and continuous training; Competitive salary, reviewed annually. Birthday presents from the company; Compensation for English and Greek language classes (partially paid by the Company after 3 months of service) Join us and be one of the Core Stars! ⭐