Computer User Support Specialist Advanced

Job Summary Galapagos Federal Systems LLC is seeking an experienced Computer User Support Specialist – Advanced to support Army Materiel Command (AMC) at Redstone Arsenal. In this role, you will provide advanced technical support to end users by diagnosing and resolving hardware, software, network, and system-related issues. You will manage service requests through remote support tools and automated ticketing systems, perform on-site troubleshooting and system maintenance, and provide end-user training as needed. The ideal candidate is a technically proficient and customer-focused IT professional with strong troubleshooting, communication, and problem-solving skills and the ability to deliver reliable...