Concierge Agent - CRETE/LAGUNA

Pioneering for the last 50 years, Mitsis Group is the largest privately owned hotel chain in Greece, driven by its customer-centric philosophy, family care and authentic Greek identity.
With 25 hotels, and more than 5.000 employees in Athens, Crete, Kamena Vourla, Kos, Rhodes, Corfu, Chalkidiki and Santorini, the Group offers a rich blend of hospitality with exceptional services, unique locations, impeccable facilities, refined gastronomy and a wide range of choices and experiences to its customers.
Through a family and pleasant working environment, we transform each of our guests into honorary guests, offering unforgettable memories of a lifetime!
Mitsis Group offers a new job in its hotels:
Concierge Agent
Location: Crete
Employment Type: Contract
Ref: HO/ COCr
Position Scope
To ensure that we, along with our network of partners, provide efficient, prompt, and professional services that meet and exceed our guests’ expectations.

Key Responsibilities

• Operates the Mitsis Concierge platform.
• Understands customer’s needs and provides personalized solutions regarding activities, facilities and services provided by the hotel.
• Acts as the point of reference for guests who need assistance or information and attend to the wishes and requirements.
• Collaborates with reception staff to meet guests' needs.
• Optimizes revenue through sales of concierge services.
• Degree or Certificate in Hospitality and/or related field (preferred).
• Hospitality experience anticipating the needs of hotel guests is needed. Previous experience in a similar role is preferable.
• Excellent knowledge of Microsoft Office programs (Word, Excel, PowerPoint etc.).
• Business fluency in spoken and written English (proficiency diploma required).
• Knowledge of an additional language would be an asset.

Skills

• Sales and business-oriented with exceptional organizational skills and attention to detail.
• Customer service-oriented with impeccable communication skills and a willingness to go the extra mile.
• Ability to build strong working relationships and have an approachable and professional manner.
• Strong initiative and proactiveness in a team environment.
• Competitive remuneration package.
• Working in a group with anthropocentric perception.
• Continuous training according to the standards and dynamic development of the company.
• Prospects for professional development in an ever-growing group.

Create your own professional story #createyourcareerstory and join a team of 5,000 members at Mitsis Hotels!
For all applications and information submitted, absolute confidentiality will be maintained.
You can forward your CV at [email hidden] or follow the link "Send CV"
You can find out more information about Mitsis Group by following the links below:
https://www.mitsis.com/en
https://www.mitsis.com/en/career/form?utm_source=website&utm_medium=career_page&utm_campaign=career-form