
Virtual Medical Back Office Coordinator
Strive Health · United States
About The Role
<div class="content-intro"><p><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><strong><span data-contrast="auto"><span data-ccp-charstyle="Strong">How You’ll Make An Impact</span></span></strong></span></p>
<p><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;">At Strive Health, patients come first. We’re on a mission to transform chronic conditions by identifying risk earlier, coordinating thoughtful care, and supporting people through every stage of their health journey.</span></p>
<p><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;">Our work reduces emergency visits, improves outcomes, and helps patients live fuller lives. You’ll work alongside passionate Strivers who care deeply about making an impact, show up for one another as One Team, and find ways to elevate the everyday.</span></p>
<p><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;">If you’re looking for meaningful work where your contributions truly matter, you’ll feel right at home at Strive! </span></p>
<p><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><strong><span data-contrast="auto"><span data-ccp-charstyle="Strong">Benefits & Perks</span></span></strong><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":240,"335559739":240}"> </span></span></p>
<ul>
<li style="font-family: verdana, geneva, sans-serif; font-size: 10pt;" data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><strong><span data-contrast="auto">Hybrid-Remote Flexibility </span></strong><span data-contrast="auto">–</span><strong> </strong>Work from home while fulfilling in-person needs at the office, clinic, or patient home visits.</span></li>
<li style="font-family: verdana, geneva, sans-serif; font-size: 10pt;" data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><strong><span data-contrast="auto">Comprehensive Benefits </span></strong><span data-contrast="auto">– Medical, dental, and vision insurance, employee assistance programs, employer-paid and voluntary life and disability insurance, plus health and flexible spending accounts.</span></span></li>
<li style="font-family: verdana, geneva, sans-serif; font-size: 10pt;" data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><strong><span data-contrast="auto">Financial & Retirement Support </span></strong><span data-contrast="auto">– Competitive compensation with a performance-based bonus program, 401k with employer match, and financial wellness resources.</span></span></li>
<li style="font-family: verdana, geneva, sans-serif; font-size: 10pt;" data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><strong><span data-contrast="auto">Time Off & Leave </span></strong><span data-contrast="auto">– Paid holidays, vacation time, sick time, and paid birthgiving, bonding, sabbatical, and living donor leaves.</span></span></li>
<li style="font-family: verdana, geneva, sans-serif; font-size: 10pt;" data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><strong><span data-contrast="auto">Wellness & Growth </span></strong><span data-contrast="auto">– Family forming services through Maven Maternity at no cost and physical wellness perks, mental health support, and an annual professional development stipend.</span></span></li>
</ul>
<p><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><span class="NormalTextRun SCXW205951799 BCX0" data-ccp-charstyle="Strong">To learn more about our offerings, click </span><span style="text-decoration: underline;"><strong><a class="Hyperlink SCXW205951799 BCX0" href="https://strivehealth.com/careers/" target="_blank"><span class="TextRun Underlined SCXW205951799 BCX0" lang="EN-US" data-contrast="none"><span class="NormalTextRun SCXW205951799 BCX0" data-ccp-charstyle="Hyperlink">here</span></span></a></strong></span><span class="TextRun SCXW205951799 BCX0" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW205951799 BCX0" data-ccp-charstyle="Strong">.</span></span><span class="EOP SCXW205951799 BCX0" data-ccp-props="{"335559738":240,"335559739":240}"> </span></span></p></div><p><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><strong><span data-contrast="none"><span data-ccp-charstyle="normaltextrun" data-ccp-charstyle-defn="{"ObjectId":"ac0262f4-8a9e-5820-b908-2d943c5f7113|1","ClassId":1073872969,"Properties":[201342446,"1",201342447,"5",201342448,"3",201342449,"1",469777841,"Aptos",469777842,"Arial",469777843,"游明朝",469777844,"Aptos",201341986,"1",469769226,"Aptos,Arial,游明朝",268442635,"22",469775450,"normaltextrun",201340122,"1",134233614,"true",469778129,"normaltextrun",335572020,"1",469778324,"Default Paragraph Font"]}">What </span><span data-ccp-charstyle="normaltextrun">You’ll</span> <span data-ccp-charstyle="normaltextrun">Do</span></span></strong><span data-contrast="none"><span data-ccp-charstyle="eop" data-ccp-charstyle-defn="{"ObjectId":"920dbcde-2834-5e15-a5fa-062170b236ba|1","ClassId":1073872969,"Properties":[201342446,"1",201342447,"5",201342448,"3",201342449,"1",469777841,"Aptos",469777842,"Arial",469777843,"游明朝",469777844,"Aptos",201341986,"1",469769226,"Aptos,Arial,游明朝",268442635,"22",469775450,"eop",201340122,"1",134233614,"true",469778129,"eop",335572020,"1",469778324,"Default Paragraph Font"]}"> </span></span><span data-ccp-props="{"201341983":0,"335559685":10,"335559739":0,"335559740":240,"335559991":10}"> </span></span></p>
<p><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><span data-contrast="none">As the Virtual Medical Back Office Coordinator, you will be responsible for providing general administrative support to clinic and mobile operations<span data-ccp-charstyle="normaltextrun">.</span><span data-ccp-charstyle="eop"> This position reports to the Lead, Virtual Medical Back Office Coordinator.</span></span><span data-ccp-props="{"201341983":0,"335559685":10,"335559739":0,"335559740":240,"335559991":10}"> </span></span></p>
<p><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><strong><span data-contrast="none">The Day to Day</span></strong><span data-ccp-props="{"201341983":0,"335559685":10,"335559739":0,"335559740":240,"335559991":10}"> </span></span></p>
<ul>
<li style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;" data-contrast="none">Answer incoming phone calls in a fast paced/high volume environment.</span></li>
<li style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><span data-contrast="none">Achieve daily goals consistently as outlined by management.</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":259}"> </span></span></li>
<li style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><span data-contrast="none">Listening actively to patients’ concerns, understanding their needs, and provide accurate information. </span><span data-ccp-props="{"134233118":true,"201341983":0,"335559739":4,"335559740":240}"> </span></span></li>
<li style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><span data-contrast="none">Perform registration and insurance verification/updates for patient visits.</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></span></li>
<li style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><span data-contrast="none">Tracks member consents of enrolled and engaged members.</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></span></li>
<li style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><span data-contrast="none">Conducts outreach to established members utilizing ad hoc lists, no show and canceled reports and/or assigned panel lists. </span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></span></li>
<li style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><span data-contrast="none">Obtains medical records, processes care plan and visit summaries, processes and mail member educational materials. </span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></span></li>
<li style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><span data-contrast="none">Completes ongoing training to further skills and development. </span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></span></li>
<li style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><span data-contrast="none">Ensures all member engagements are documented accurately.</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></span></li>
<li style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><span data-contrast="none">Assist with special projects outside of normal scope of responsibility when necessary.</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":259}"> </span></span></li>
</ul>
<p><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><strong><span data-contrast="none">Minimum Qualifications</span></strong><span data-ccp-props="{"201341983":0,"335559685":10,"335559739":0,"335559740":240,"335559991":10}"> </span></span></p>
<ul>
<li style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><span data-contrast="none">2+ years combined of related education, experience, or certification.</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></span></li>
<li style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><span data-contrast="none">Internet Connectivity - Min Speeds: 3.8Mbps/3.0Mbps (up/down): Latency <60 ms.</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></span></li>
<li style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}">Ability to travel and be on-site to meet business needs.</span></span></li>
</ul>
<p><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><strong><span data-contrast="none">Preferred Qualifications</span></strong><span data-ccp-props="{"201341983":0,"335559685":10,"335559739":0,"335559740":240,"335559991":10}"> </span></span></p>
<ul>
<li style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><span data-contrast="none">Experience using electronic medical records.</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></span></li>
<li style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><span data-contrast="none">Bilingual Spanish-speaker.</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></span></li>
<li style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><span data-contrast="none">Excellent Data Entry skills</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></span></li>
<li style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><span data-contrast="none">Experienced in Microsoft office (Word, Excel, Powerpoint, etc.).</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></span></li>
<li style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><span data-contrast="none">Demonstrates excellent customer service skills.</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></span></li>
<li style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><span data-contrast="none">Works collaboratively with other team members.</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></span></li>
<li style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><span data-contrast="none">Strong ability to demonstrate empathy, build relationships and discover patients’ needs.</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></span></li>
<li style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><span data-contrast="none">Excellent oral/written communication skills to ensure information continuity.</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></span></li>
</ul>
<p><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;" data-ccp-props="{"201341983":0,"335559685":10,"335559739":0,"335559740":276,"335559991":10}"> </span></p>
<p><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><strong><span data-contrast="none">Hourly Base Salary Range: $22.12 - $25.00</span></strong></span></p><div class="content-conclusion"><p><span style="font-size: 10pt; font-family: verdana, geneva, sans-serif;">Final compensation will be determined based on location, experience, and qualifications. </span></p>
<p><span style="font-size: 10pt; font-family: verdana, geneva, sans-serif;">Strive Health is an equal opportunity employer and drug free workplace. At this time Strive Health is unable to provide work visa sponsorship. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Please apply even if you feel you do not meet all qualifications. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to </span><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><a href="mailto:[email hidden]"><span data-contrast="none"><span data-ccp-charstyle="Hyperlink">[email hidden].</span></span></a></span></p>
<p><strong><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;">We do not accept unsolicited resumes from outside recruiters/placement agencies. Strive Health will not pay fees associated with resumes presented through unsolicited means.</span></strong></p></div>
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