Order Management Specialist

Responsibilities / Tasks

For our offices Granollers we are currently looking for an Order Management Specialist to manage national accounts.

The main responsibilities are

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Customer service: Answer phone calls and manage requests made by customers, distributing the call to other colleagues if necessary / departments. Receive customer requests via email and take care of its management.

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Eventually distributes requests from the common customer service Inbox to other colleagues in the department.

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Quotation Management: Receives requests and manages quotations. Follows up the acceptance of the offers whenever possible and in any case at the request of his superior.

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Order Management: Manage customer’s purchase orders. Create Sales orders, purchase goods to central warehouse and follow-up delivery.

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Order delivery tracking, in coordination with Supply Chain & Logistics

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Administrative management of service requests: Receives service requests and registers them in the system assigning initial date and service technician based on availability and area geographic (supported by Coordinator).

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Invoicing of services: proforma and final, after verifying that the documentation and data are correct. Tracking and receipt of orders for billing. Arise credit notes in compliance with the general approval guidelines.

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Management of maintenance contracts: registration of the relevant information of the contracts in the system, control of intervention dates, modifications in the list of materials during the term of the contract, billing.

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Management of incidents that arise during each phase of the “order to cash” process until resolution

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Travel management of the technicians and the rest of the colleagues

Your Profile / Qualifications

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Studies in Administration & Finance

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• Minimum 3 years of experience in the Back-office department (Order Manager role)
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• Training, knowledge, and experience in administration
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• Valuable to get experience as part of project management team
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• Sensitive leadership personality experienced in leading high performance production organizations
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Spanish (Native)

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• English (Advanced); Portuguese would be an asset.
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• High performance and result orientation
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• Outstanding communication skills
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• Convincing personality successfully pushing for results despite facing resistance
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• Ability to communicate to with all levels within the organization

We offer

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• Attractive compensation package aligned with experience and responsibilities.
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• Private health insurance plan
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Employee Assistance Program

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• Flexible working hours and a hybrid working model (up to two days per week remote).
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• 23 days of vacation per year.
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• Great work environment as part of a collaborative team
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• Continuous internal training and career development opportunities, both nationally and internationally.
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• The opportunity to join a company recognized as a Top Employer 2026.
• Did we spark your interest?
• Then please click apply above to access our guided application process.