Customer Success Manager - SaaS

About Dastra

Dastra is a fast-growing SaaS platform dedicated to data protection, compliance and AI governance.

Our mission is simple: turn complex regulatory requirements into clear, operational and actionable processes.

We help organisations manage their data and AI-related risks while enabling them to innovate with confidence.

As we continue to grow, we are looking for a Customer Success Manager to join our Customer Success team and support our customers throughout their journey with Dastra.

Why join Dastra?

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Join a fast-growing European SaaS LegalTech company

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Work with Mid-Market and Enterprise organisations on complex data, AI and compliance challenges

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Take ownership of a strategic customer portfolio

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Become a key expert on a sophisticated SaaS platform

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Work closely with Customer Success, Sales, Product and Tech teams

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Join an experienced, collaborative and ambitious team

Your role

As a Customer Success Manager, you will act as the project lead for your customers’ success with Dastra.

You will manage a portfolio of Mid-Market and Enterprise customers and cover the entire customer journey, with a strong focus on onboarding, implementation, product adoption and long-term customer success.

You will become a trusted partner and expert on the Dastra platform, helping customers translate complex business, technical and regulatory challenges into concrete use cases.

Your main objectives will be to

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• Successfully onboard and implement Dastra
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• Drive product adoption and long-term engagement
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• Support change management
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• Demonstrate the value delivered by the platform
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• Secure renewals and customer satisfaction
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• Identify growth opportunities alongside Account Managers
• Your responsibilities
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• Lead onboarding and implementation projects
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• Manage a portfolio of Mid-Market and Enterprise customers as their main point of contact
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• Drive customer success through regular follow-ups and Business Reviews
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• Monitor usage, satisfaction and value
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• Anticipate risks and secure renewals
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• Identify growth opportunities alongside Account Managers
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• Build expertise in data protection, AI governance and compliance
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• Share customer insights with Product and Tech teams
• Your environment
• You will join our Customer Success team and report to Jérôme, our Director of Operations and co-founder.
• You will work closely with our Customer Success, Account Management, Sales, Product and Tech teams.
• Our customers are mainly Mid-Market and Enterprise organisations, across French and international markets.
• During your first 3 to 6 months, you will progressively build your expertise on Dastra, our methodology and your customer portfolio.
• Who we're looking for
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• 4+ years of experience in Customer Success, SaaS consulting, implementation, project management or a similar customer-facing role
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• Strong understanding of SaaS environments, ideally involving complex or technical products
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• Experience managing Mid-Market and/or Enterprise customers
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• Experience with onboarding, implementation, adoption and change management
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• Strong communication and stakeholder management skills
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• Strong project management and organisational skills
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• Customer-oriented, autonomous and comfortable with complex topics

Languages

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French: fluent, bilingual

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English: fluent, bilingual or native level

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German: fluent or bilingual proficiency would be a plus

You will work with both French- and English-speaking customers in an international environment.

Compensation & working conditions

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Around €40-47k gross/year + variable compensation, depending on experience

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Ideally based in Paris / Île-de-France

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Hybrid working model with 2 remote days per week

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5 weeks of paid leave + 10 RTT days

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Meal vouchers and company health insurance

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Annual company seminar and regular team-building events

Recruitment process

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Introductory call with Julia, Talent Acquisition Specialist

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Interview with a member of the Customer Success team

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Interview with Jérôme, Director of Operations and co-founder

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Business case and presentation

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Reference check

Ready to join us?

If you enjoy working at the intersection of SaaS, technology, data, AI and regulatory challenges, and want to become a trusted partner for Mid-Market and Enterprise customers, we'd love to meet you.