Mail Room Staff

Mailroom Administrative Assistant

Full-Time (In Office)

FLSA: Non-Exempt

• This position is responsible for assisting in the operation of a department. An individual in this position will be expected
• to perform additional job-related responsibilities and duties throughout the facility as assigned and/or necessary.

Essential Functions

• An individual must be able to successfully perform the essential functions of this position with or without a reasonable
• accommodation.

• Proficient with Google Suite applications including Gmail, Docs and Sheets.
• Communicate effectively in person or by using telecommunications with our clients and fellow co-

workers and generally enjoy working with a diverse clientele.

• Strong interpersonal, written and verbal communication skills required.
• Ability to multitask and work autonomously within established procedures and practices with limited.

supervision, set priorities, meet deadlines, work under pressure and adjust to change.

• Strong decision-making, organizational and problem-solving skills.
• In this role, you must be diligent and reliable.
• Attention to detail, good literacy skills and the ability to remain calm and productive when handling

urgent mail or postage mistakes are required.

• The ability to open and properly distribute several correspondences daily is required.
• The mailing and handling of several correspondences daily is required.
• You will be required to drive the company vehicle to pick up large quantities of mail from our P O

Boxes (located in Charlotte) and from our courier service.

• A Clean driving record is required and safe driving practices must be followed at all times while in the

possession of the company vehicle.

• Communicate well with fellow employees and be comfortable working as part of a team.
• Demonstrate excellent customer service skills and enjoy working with a diverse clientele.
• Demonstrate the ability to independently manage workload, set priorities, meet deadlines, work

under pressure and adapt to change.

• Demonstrate integrity and strong character.

Core Competencies

• An individual must be proficient in each of the competencies listed below to successfully perform the responsibilities of
• this position.

Personnel

• Follows applicable laws and regulations for handling sensitive and confidential files and information.
• Reports any issues or concerns immediately to their direct supervisor or HR manager.

Training

• Follows all training documents and schedules.

Judgment: Makes effective choices

• Uses policies, procedures, and/or guides to make good ethical choices.
• Uses data and facts to make day to day decisions and involves others as needed.
• Recognizes what might be a problem and informs those who can correct it.

Client centered: Serve the Client-

• Shows care and concern when serving our clients and their needs.
• Asks questions in order to understand their needs.
• Uses policies and information in order to exceed the Client’s expectations.
• Finds the right resources (people and/or tools) at the right time in order to resolve any requests.

Execution and Results: Get results

• Ensure work is done thoroughly and correctly focusing on top priority tasks which are established by

manager first.

• Makes a consistent effort to get results.
• Acts with a sense of urgency to ensure deadlines are met.
• Takes action to resolve problems so work can be completed in a timely manner.

Planning and Improvement: Plan for and improve work-

• Accepts responsibility and meets expectations for own work.
• Identifies steps needed in order to carry out work required.

Influence and Communicate

• Listens to others and ask questions about what is needed.
• Communicates in a respectful and professional manner.

Ethics and Compliance

• Follows all company policies and procedures.
• Shows integrity and ethical behavior in all work situations.

Requirements

Education and Training

• High School Diploma.
• 2-5 years related experience; or equivalent combination of education and experience.

Adaptability

• Adapts to changing work demands.
• Stays focused on own work when faced with challenges and/or difficulties.
• Stays open to and learns from feedback.

Physical Activities

The following physical activities are necessary to perform one or more of the essential functions of this position.

• Moves, lifts, carries supplies weighing less than 20 pounds without assistance.
• Creates documents, reports, etc. using a writing instrument or computer.
• Ability to enter and locate information on a computer.
• Visually verifies and/or reads information.
• Sits for an extended period of time.
• Must be physically present in the office as the needs of the business dictates.

Disclaimer

• The above statements are intended to describe the general nature and level of work being performed by
• persons assigned to this position. They are not intended to be an exhaustive list of all associated responsibilities,
• skills, efforts, or working conditions. Cedar Management Group reserves the right to change, amend, add,
• delete, and otherwise assign any and all duties, responsibilities, and position titles as it deems necessary to meet
• the needs of the business. This job description does not create a written or expressed contract of employment.
• I have read and understand the essential functions for this position and certify that I have the ability to perform the
• essential functions of this position.