
Senior Manager, People Operations
M3 · Lawrenceville, GA, United States
About The Role
<p><strong><span data-contrast="auto"><span data-ccp-parastyle="No Spacing">M3 (<a href="https://nam10.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.m3as.com%2F&data=05%7C02%7Cjeff.holmes%40vaco.com%7Cf80b5e70b0d742fa0a9b08de55efb6bf%7C120aeae9286f438abbf3de3ab96fcf5d%7C1%7C0%7C639042685216069101%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=5APTJY6jQwLSEv2bXcjNSYuawWby6bKKN%2FJUzyIvBNQ%3D&reserved=0">www.m3as.com</a>)</span></span></strong><span data-contrast="auto"><span data-ccp-parastyle="No Spacing"> </span></span><span data-contrast="auto"><span data-ccp-parastyle="No Spacing">is a leading provider of hospitality-specific software solutions, delivering cloud-based tools for hotel accounting, financial reporting, labor management, payroll, and business intelligence. Built by hoteliers for hoteliers, M3 empowers hotel owners, operators, and management companies to streamline back-office operations, reduce costs, gain real-time insights, and drive portfolio performance across thousands of properties in North America and beyond.</span></span></p>
<p><strong>Description Summary:     </strong></p>
<p><span data-contrast="auto"><span data-ccp-parastyle="No Spacing">The </span><span data-ccp-parastyle="No Spacing">Senior </span><span data-ccp-parastyle="No Spacing">Manager</span><span data-ccp-parastyle="No Spacing">, </span><span data-ccp-parastyle="No Spacing">People Operations serves as a strategic and </span><span data-ccp-parastyle="No Spacing">operational </span><span data-ccp-parastyle="No Spacing">People</span><span data-ccp-parastyle="No Spacing"> partner and as a steward of company culture. This role leads </span><span data-ccp-parastyle="No Spacing">core</span> <span data-ccp-parastyle="No Spacing">people</span><span data-ccp-parastyle="No Spacing"> operations, employee relations, performance management, </span><span data-ccp-parastyle="No Spacing">payroll and </span><span data-ccp-parastyle="No Spacing">compensation administration, </span><span data-ccp-parastyle="No Spacing">culture and experiences </span><span data-ccp-parastyle="No Spacing">and compliance efforts in a growing and fast</span> <span data-ccp-parastyle="No Spacing">paced</span><span data-ccp-parastyle="No Spacing"> technology</span><span data-ccp-parastyle="No Spacing"> environmen</span><span data-ccp-parastyle="No Spacing">t</span><span data-ccp-parastyle="No Spacing">.</span></span><span data-contrast="auto"><span data-ccp-parastyle="No Spacing"> </span></span><span data-contrast="auto"><span data-ccp-parastyle="No Spacing"> </span></span> <span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></p>
<p><span data-contrast="auto"><span data-ccp-parastyle="No Spacing">If </span><span data-ccp-parastyle="No Spacing">you've</span><span data-ccp-parastyle="No Spacing"> outgrown “executing the process” and are ready to own </span><span data-ccp-parastyle="No Spacing">people</span><span data-ccp-parastyle="No Spacing"> programs, lead a team, and be the person the </span><span data-ccp-parastyle="No Spacing">leadership team</span><span data-ccp-parastyle="No Spacing"> trusts to run point, this is your next role</span><span data-ccp-parastyle="No Spacing">.</span></span><span data-contrast="auto"><span data-ccp-parastyle="No Spacing"> </span></span><span data-contrast="auto"> <span data-ccp-parastyle="No Spacing">This role </span><span data-ccp-parastyle="No Spacing">represents</span><span data-ccp-parastyle="No Spacing"> People Ops in cross-functional projects, system implementations, </span><span data-ccp-parastyle="No Spacing">integration</span> <span data-ccp-parastyle="No Spacing">work</span><span data-ccp-parastyle="No Spacing"> and strategic programs.</span><span data-ccp-parastyle="No Spacing"> </span></span> <span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></p>
<p><span data-contrast="auto"><span data-ccp-parastyle="No Spacing">This position directly manages the Payroll & People Operations Analyst and the People Generalist, ensuring payroll, benefits, HR systems, and employee lifecycle processes are </span><span data-ccp-parastyle="No Spacing">handled</span><span data-ccp-parastyle="No Spacing"> accurately and efficiently while </span><span data-ccp-parastyle="No Spacing">maintaining</span><span data-ccp-parastyle="No Spacing"> strong partnership with managers and leadership.</span><span data-ccp-parastyle="No Spacing"> This is a hybrid role (2 days in office/3 WFH)</span><span data-ccp-parastyle="No Spacing"> and reports to the EVP, People. </span></span></p>
<p><strong>Essential Duties:</strong></p>
<p><em>The duties listed below are the essential functions of this position, and they may change as the needs of the company demand. All associates are expected to do what is necessary to get the work done and to cooperate fully with their supervisor’s requests for additional or altered duties.</em></p>
<p><strong><span data-contrast="auto">Strategic & Advisory HR:</span></strong><span data-ccp-props="{}"> </span></p>
<ul>
<li><span data-contrast="auto">Partner with leaders to support team effectiveness, performance, and talent optimization.</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li>
<li><span data-contrast="auto">Coach managers on employee relations, development, and feedback conversations.</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li>
<li><span data-contrast="auto">Lead performance review cycles and support compensation planning processes.</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li>
<li><span data-contrast="auto">Build and maintain effective relationships with employees and managers to foster strong employee connections.  </span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li>
<li><span data-contrast="auto">Own people program deployment including total rewards, talent management and learning and development initiatives. </span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li>
<li><span data-contrast="auto">Identify trends using people data and recommend improvements to policies and practices.</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li>
<li><span data-contrast="auto">Serve as a trusted resource for employees, maintaining discretion and sound judgment.</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li>
<li><span data-contrast="auto">Partner with teams on workforce transformation, employee enablement, and change management programs involving AI or other emerging technologies. </span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li>
</ul>
<p><span data-ccp-props="{"201341983":0,"335559685":720,"335559739":0,"335559740":240}"> </span><strong><span data-contrast="auto">People Operations & Compliance:</span></strong><span data-ccp-props="{}"> </span></p>
<ul>
<li><span data-contrast="auto">Oversee payroll and benefits administration</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li>
<li><span data-contrast="auto">Review payroll cycles for accuracy and compliance, escalating and resolving exceptions the Payroll & People Operations Analyst surfaces.</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li>
<li><span data-contrast="auto">Oversee leave management and employment law compliance</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li>
<li><span data-contrast="auto">Maintain and improve People processes and internal controls.</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li>
<li><span data-contrast="auto">Set direction for HRIS optimization and process enhancements, with configuration and system level execution </span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li>
<li><span data-contrast="auto">Serve as escalation point for complex employee relations matters.</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li>
<li><span data-contrast="auto">Oversee employee onboarding and offboarding process and optimization </span>  </li>
</ul>
<p><strong><span data-contrast="auto">Culture & Employee Experience:</span></strong><span data-ccp-props="{}"> </span></p>
<ul>
<li><span data-contrast="auto">Act as a steward of company culture, partnering with executive leadership to define, model, and reinforce organizational values.</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li>
<li><span data-contrast="auto">Design culture building programs (engagement surveys, listening sessions, focus groups) and translate findings into concrete action plans.</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li>
<li><span data-contrast="auto">Treat onboarding, performance conversations, and offboarding as culture reinforcement moments</span>  </li>
</ul>
<p><strong><span data-contrast="auto">Leadership & Team Management:</span></strong><span data-ccp-props="{}"> </span></p>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="19" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="4" data-aria-level="1"><span data-contrast="auto">Lead, coach, and develop the internal People Operations team by setting clear priorities, allocating resources, managing performance, and building the skills needed to deliver high-quality employee programs.</span>  </li>
</ul>
<p><strong><span data-contrast="auto">Communication and Change Management</span></strong><span data-ccp-props="{"201341983":0,"335557856":16777215,"335559739":0,"335559740":240}"> </span></p>
<ul>
<li><span data-contrast="auto">Develop and coordinate communications supporting enterprise People strategies, programs, processes and initiatives.</span><span data-ccp-props="{"201341983":0,"335557856":16777215,"335559739":0,"335559740":240}"> </span></li>
<li><span data-contrast="auto">Develop communication and change management approaches that support successful implementation and adoption.</span><span data-ccp-props="{"201341983":0,"335557856":16777215,"335559739":0,"335559740":240}"> </span></li>
<li><span data-contrast="auto">Help leaders and teams understand the business rationale, expectations and desired outcomes associated with enterprise talent initiatives.</span><span data-ccp-props="{"201341983":0,"335557856":16777215,"335559739":0,"335559740":240}"> </span></li>
</ul>
<p><strong>Education/Training/Experience: </strong></p>
<ul>
<li><span data-contrast="auto"><span data-ccp-parastyle="No Spacing">Minimum of </span><span data-ccp-parastyle="No Spacing">7</span><span data-ccp-parastyle="No Spacing">+ years of progressive HR experience, with at least 2 years in HR Manager or Senior HRBP level role </span></span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li>
<li><span data-contrast="auto"><span data-ccp-parastyle="No Spacing">Prior experience managing or overseeing payroll and benefits</span><span data-ccp-parastyle="No Spacing"> and</span> <span data-ccp-parastyle="No Spacing">HRIS systems (</span><span data-ccp-parastyle="No Spacing">examples: </span><span data-ccp-parastyle="No Spacing">UKG, Greenhouse, Predictive Index, </span><span data-ccp-parastyle="No Spacing">etc.</span><span data-ccp-parastyle="No Spacing">)</span></span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li>
<li><span data-contrast="auto"><span data-ccp-parastyle="No Spacing">Proven experience in </span><span data-ccp-parastyle="No Spacing">a high</span><span data-ccp-parastyle="No Spacing"> growth, mid-sized </span><span data-ccp-parastyle="No Spacing">SaaS</span><span data-ccp-parastyle="No Spacing"> or technology company.</span></span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li>
<li><span data-contrast="auto"><span data-ccp-parastyle="No Spacing">Demonstrated ability to coach leaders, influence without authority, and drive change. </span></span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li>
<li><span data-contrast="auto"><span data-ccp-parastyle="No Spacing">Extensive</span><span data-ccp-parastyle="No Spacing"> knowledge of employment laws and HR compliance matters. </span></span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li>
<li><span data-contrast="auto"><span data-ccp-parastyle="No Spacing">High </span><span data-ccp-parastyle="No Spacing">attention to detail</span><span data-ccp-parastyle="No Spacing">, exceptional judgement, and </span><span data-ccp-parastyle="No Spacing">strong communication</span><span data-ccp-parastyle="No Spacing"> skills (written and verbal). </span></span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li>
<li><span data-contrast="auto"><span data-ccp-parastyle="No Spacing">Ability to thrive in a PE-backed, fast scaling environment with evolving structures and priorities. </span></span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li>
<li><span data-contrast="auto"><span data-ccp-parastyle="No Spacing">Demonstrated ability to </span><span data-ccp-parastyle="No Spacing">handle</span> <span data-ccp-parastyle="No Spacing">highly sensitive</span><span data-ccp-parastyle="No Spacing"> information with integrity, professionalism, and absolute discretion. </span></span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li>
<li><span data-contrast="auto">Demonstrated ability to balance innovation with employee experience, responsible use, organizational risk, and measurable business outcomes related to AI utilization in the workforce.</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li>
<li><span data-contrast="auto"><span data-ccp-parastyle="No Spacing">Demonstrated experience building or leading culture and engagement </span><span data-ccp-parastyle="No Spacing">initiatives.</span><span data-ccp-parastyle="No Spacing"> </span></span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li>
<li><span data-contrast="auto"><span data-ccp-parastyle="No Spacing">PHR</span><span data-ccp-parastyle="No Spacing">, </span><span data-ccp-parastyle="No Spacing">SPHR</span><span data-ccp-parastyle="No Spacing"> or equivalent</span><span data-ccp-parastyle="No Spacing"> certification preferred.</span></span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li>
</ul>
<p> </p>
<p> </p>
Similar roles you might like
See all →This is an external listing. JobSpring does not represent or verify the employer. Report this listing