Personal Shopping Expert

The job holder will be responsible for maximizing sales leading to store sales target achievement by providing expert advice and giving highest level of customized and personal customer service to individual shoppers

1. Service & Sales

Listen well and communicate clearly
Building a base of loyal & repeat customers
Increasing the ATV
Setting the highest level of customer service standard for sales
Providing a shopping experience which is easy, productive and inspiring
Provide expert product knowledge
Make recommendations (Suggestive selling and upselling) based on insight on customer needs
Take excellent care of the customers by satisfying each customer’s needs, exceeding their expectations, and giving each customer a lot of attention, getting to know their likes and dislikes and making every shopping visit a pleasant and satisfying experience
Show initiative to make sure you meet customers’ needs
Build relationships in stores to gain their support
Meet individual and team sales targets by gaining repeat business
Ensure unsold goods are returned to the right departments
Keep information about clients private
Comply with store security procedures such as payment, packing and collection

2. Support

Advise promotions and fast selling lines
Maintain a detailed knowledge of the merchandise/ products stocked in the store
Provide information about the customers (likes,dislikes and opinions) to the dept. in charge
Prepare Store Grading at Class/SubClass levels to determine the Width and Depth of Ranges for Large, Medium and Small stores with Order quantities ( where applicable).
25 years old & above Mothers. Science/ Nurse Background (Preferred)