Fraud Monitoring Analyst

Role Purpose:
Monitoring and reporting of transactions risk aspects from Issuer/acquirer/E-Channels point of view. The job involves transaction activity review, fraud detection and liaison with concerned departments/cardholders/Merchants for the same.
Daily checking of suspicious / fraud transaction / Alerts based on pre-set parameters or data file. Reporting to Head of Card Fraud on all cases, set-up of cardholders’ dispute, E-Channels customers, and merchant unauthorized transactions for resolution purpose.
Key Accountabilities of the role
Fraud Monitoring 24/7 for the below-mentioned channels:
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E-Channel Transactions Monitoring:
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ADIB Retail Internet Banking Transactions Monitoring.
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ADIB Retail Mobile Banking Transactions Monitoring.
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ADIB WBG/BBD Internet Banking Transactions Monitoring.
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ADIB WBG/BBD Mobile Banking Transactions Monitoring.
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ADIB IVR Transactions Monitoring.
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ADIB WhatsApp Transactions Monitoring.
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ADIB Wallet Transactions Monitoring.
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Other Channels Aani Transactions Monitoring
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Debit & Cover Card Monitoring:
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Compromised Card Transactions Monitoring.
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Social Engineering Transactions Monitoring.
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Base II Transactions Monitoring.
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Hold Transaction Monitoring.
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VVIP Customer Card Authorization Monitoring
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Monitor real time queues 24/7 and identify high risk transactions within the business portfolio using the Fraud Monitoring Tools.
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Attending Incoming/Outgoing customers calls for investigation/Transaction Confirmation.
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Log Confirmed Fraud Cases in GRC as an incident with Fraud Details.
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Create card replacement requests on system as a manual process.
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Collect common Fraud cases and do analysis to identify the CPP (Common Point of Purchase)
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Liaison with branches / divisions / Departments / member / Scheme & International financial institution for transaction confirmation and suspected fraud activities.
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Clear all the Cases which alerted in Fraud monitoring Tool.
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Review card scheme alerts & take action by Block/Replace cards.
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Using Multiple systems to provide the Correct information to the customer & proper initial fraud investigation.
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Review Documents received from Chargeback to identify customer involvement if any.
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Follow up with customers for (missing documents / temporary block cards/Channel) by calling, sending SMS & email.
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Prepare Write off memo for Fraud cases with Losses for refunding the amount to be approved by TL and Head of fraud.
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Daily GL Account checking.
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Update Unit tracking activities.
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Coordinating with other Card Center Units for card deliveries as per customer’s requirement, arranging bullet service for any urgent delivery of card.
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Review manual transactions report for channels transactions to identify any missed fraud.
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Review all transactions blocked by VRM/FRM & take action if needed.
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Using manual reports to monitor transactions which is not coming in Fraud monitoring tools.
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Extracting and Reviewing Hold Transactions and block Card/Channel/Account if needed.
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update cases details in relevant sheets for tracking purposes.
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Resolve queued transactions within the service level agreements to reduce potential revenue losses.
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Interact with banks and Merchants to validate information and to confirm or cancel authorizations.
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Updating the tracking sheet for database of channels monitored to create MIS.
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Review VRM/FRM transactions & blocked or suspected transactions.
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Contact customers to investigate Fraudulent activities or confirmation
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Communicate and share with stakeholders’ new fraud Trends
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Block all E-channels mobile banking, Cards, Internet banking etc. to mitigate the risk.
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liaise with call Centre to assist customer filling disputes & replacement
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Respond to emails & queries raised by other teams
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Send stop payments request to beneficiary banks
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Mule A/c Blocking and Control implementation recommendation.
Specialist Skills / Technical Knowledge Required for this role:
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Graduate.
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Good English communication skills. (Spoken & written).
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Good knowledge of Card, Digital Channels and merchant acquiring.
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Good knowledge of type of e-commerce, payments technology & financial crime.
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Strong Analytical & Investigation Skills.
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Self-correspondence ability.
Previous experience required (if any)
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At least 2+ years’ experience of operational activities in a large organization.
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At least 2+ years’ experience of fraud prevention and investigation in a Risk Management.
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At least 1+ years’ experience of any Enterprise Fraud Management Systems.