Senior Customer Experience & AI Transformation

About The Role

&lt;div class=&quot;content-intro&quot;&gt;&lt;p&gt;ASI Government provides government leaders with the expertise they need to navigate acquisition and organizational challenges so they can make an impact and achieve their goals. For over &lt;strong&gt;30&amp;nbsp;&lt;/strong&gt;years, ASI has transformed the way government does business, impacting over&amp;nbsp;&lt;strong&gt;70&amp;nbsp;&lt;/strong&gt;government agencies across the civilian, defense, and intelligence communities.&lt;/p&gt;
&lt;p&gt;Do you thrive on creating unique and impactful value for Federal clients? Are you passionate about partnering with clients and collaborating to create solutions? Do you enjoy the opportunity to drive change that impacts our nation?&amp;nbsp;&lt;/p&gt;
&lt;p&gt;We are looking for smart, curious, driven individuals to join us in partnering with our client to help them solve some of the nation’s most challenging problems. ASI Government serves as a trusted adviser to government leaders seeking improved performance, enhanced organization effectiveness, and strategic change.&lt;/p&gt;&lt;/div&gt;&lt;p&gt;&lt;span style=&quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;&quot;&gt;ASI Government is seeking a&amp;nbsp;&lt;strong&gt;Senior Consultant&lt;/strong&gt; to serve as a dedicated execution lead for strategic planning and AI-enabled organizational transformation work supporting Navy priorities. This role connects customer experience (CX) and human-centered design (HCD) with practical AI adoption, operating model design, and organizational change — working closely with Navy leaders, ASI senior leaders, and an integrated consulting team to turn emerging priorities into well-defined workstreams, facilitated decisions, pilots, and executive-ready products.&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;&quot;&gt;The strongest candidate brings credible private-sector transformation experience and understands how organizations redesign work, governance, and user experiences around AI. Prior Navy or DoD experience is strongly preferred but not required for a candidate with the right CX, HCD, AI transformation, and consulting background.&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;&quot;&gt;&lt;strong&gt;Key Responsibilities&lt;/strong&gt;&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;&quot;&gt;&lt;strong&gt;&lt;em&gt;Client Engagement &amp;amp; Workstream Leadership&lt;/em&gt;&lt;/strong&gt;&lt;/span&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li style=&quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;&quot;&gt;&lt;span style=&quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;&quot;&gt;Serve as day-to-day execution lead for an assigned Navy workstream, driving momentum across meetings, decisions, dependencies, and deliverables.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;&quot;&gt;&lt;span style=&quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;&quot;&gt;Build trusted relationships with Navy leaders and staff while collaborating with prime contractors and teammates; maintain a consistent in-person presence in Arlington/DC.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;&quot;&gt;&lt;span style=&quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;&quot;&gt;Bring structure to ambiguous problems and move work from concept through decision, pilot, and implementation planning.&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;span style=&quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;&quot;&gt;&lt;strong&gt;&lt;em&gt;Customer Experience &amp;amp; Human-Centered Design&lt;/em&gt;&lt;/strong&gt;&lt;/span&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li style=&quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;&quot;&gt;&lt;span style=&quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;&quot;&gt;Plan and conduct interviews, workflow observations, journey mapping, focus groups, and surveys to understand how Sailors, staff, and leaders experience current systems and processes.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;&quot;&gt;&lt;span style=&quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;&quot;&gt;Design and facilitate HCD workshops that surface friction points and produce prioritized, practical solution concepts.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;&quot;&gt;&lt;span style=&quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;&quot;&gt;Synthesize qualitative and quantitative evidence into clear findings, recommendations, and measures of experience improvement.&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;span style=&quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;&quot;&gt;&lt;strong&gt;&lt;em&gt;AI Strategy &amp;amp; Transformation&lt;/em&gt;&lt;/strong&gt;&lt;/span&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li style=&quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;&quot;&gt;&lt;span style=&quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;&quot;&gt;Help leaders develop a business-led AI strategy and use-case portfolio tied to mission priorities, user needs, and measurable value.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;&quot;&gt;&lt;span style=&quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;&quot;&gt;Identify and assess high-value capabilities such as journey analytics, AI-supported feedback analysis, and workflow augmentation.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;&quot;&gt;&lt;span style=&quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;&quot;&gt;Translate private-sector AI transformation practices into recommendations that account for Navy operating realities, data constraints, cybersecurity, and acquisition requirements.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;&quot;&gt;&lt;span style=&quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;&quot;&gt;Support business cases, responsible AI controls, human-in-the-loop practices, pilots, and plans for adoption and enterprise scale.&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;span style=&quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;&quot;&gt;&lt;strong&gt;&lt;em&gt;Operating Model &amp;amp; Organizational Change&lt;/em&gt;&lt;/strong&gt;&lt;/span&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li style=&quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;&quot;&gt;&lt;span style=&quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;&quot;&gt;Assess roles, decision rights, governance forums, and performance routines across a complex, federated organization.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;&quot;&gt;&lt;span style=&quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;&quot;&gt;Support future-state operating model and process design, including accountability, escalation paths, and implementation roadmaps.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;&quot;&gt;&lt;span style=&quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;&quot;&gt;Apply business process reengineering, Lean, and HCD methods to simplify workflows and design measurable, AI-enabled future-state processes.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;&quot;&gt;&lt;span style=&quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;&quot;&gt;Develop stakeholder, communication, training, and AI literacy approaches that help teams adopt new ways of working.&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;span style=&quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;&quot;&gt;&lt;strong&gt;&lt;em&gt;Executive Communication &amp;amp; Facilitation&lt;/em&gt;&lt;/strong&gt;&lt;/span&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li style=&quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;&quot;&gt;&lt;span style=&quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;&quot;&gt;Create concise, visually clear executive briefings, decision papers, roadmaps, and progress updates.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;&quot;&gt;&lt;span style=&quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;&quot;&gt;Facilitate working sessions and leadership discussions; document decisions, open questions, and next actions.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;&quot;&gt;&lt;span style=&quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;&quot;&gt;Present complex CX, organizational, data, and AI topics in plain language for senior and mixed technical/nontechnical audiences.&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;span style=&quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;&quot;&gt;&lt;strong&gt;Required&lt;/strong&gt;&lt;/span&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li style=&quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;&quot;&gt;&lt;span style=&quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;&quot;&gt;Bachelor&#39;s degree in business, organizational development, psychology, design, public policy, technology, data, or a related field.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;&quot;&gt;&lt;span style=&quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;&quot;&gt;At least 8 years of relevant experience in management consulting, strategy, organizational or digital transformation, customer experience, or a related field.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;&quot;&gt;&lt;span style=&quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;&quot;&gt;Demonstrated experience applying CX or human-centered design methods to complex services, processes, products, or organizations.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;&quot;&gt;&lt;span style=&quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;&quot;&gt;Applied experience supporting AI adoption or AI-enabled transformation (use-case identification, workflow redesign, governance, change, or implementation); machine-learning engineering experience is not required.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;&quot;&gt;&lt;span style=&quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;&quot;&gt;Meaningful private-sector experience with enterprise transformation, digital products, or adoption of emerging technology.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;&quot;&gt;&lt;span style=&quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;&quot;&gt;Experience independently leading a workstream and producing strong deliverables in an ambiguous, fast-moving environment.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;&quot;&gt;&lt;span style=&quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;&quot;&gt;Strong executive facilitation, client relationship, analytical, writing, and presentation skills.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;&quot;&gt;&lt;span style=&quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;&quot;&gt;Advanced proficiency with Microsoft PowerPoint, Word, and Excel, and sound judgment using AI-enabled productivity tools.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;&quot;&gt;&lt;span style=&quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;&quot;&gt;Ability to work regularly in person in Arlington/DC and travel locally as client needs require.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;&quot;&gt;&lt;span style=&quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;&quot;&gt;Ability to meet applicable DoD access and suitability requirements.&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;span style=&quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;&quot;&gt;&lt;strong&gt;Preferred&lt;/strong&gt;&lt;/span&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li style=&quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;&quot;&gt;&lt;span style=&quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;&quot;&gt;Prior Navy experience, especially within headquarters, manpower and personnel, HR, business systems, or digital modernization functions.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;&quot;&gt;&lt;span style=&quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;&quot;&gt;Experience supporting DoD or another large, mission-oriented, federated organization.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;&quot;&gt;&lt;span style=&quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;&quot;&gt;Experience combining qualitative research with surveys, digital analytics, or text analytics.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;&quot;&gt;&lt;span style=&quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;&quot;&gt;Experience with CX/EX platforms, digital adoption analytics, journey analytics, NLP, or AI-assisted analysis of open-ended feedback.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;&quot;&gt;&lt;span style=&quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;&quot;&gt;Experience designing and evaluating pilots and translating results into implementation or scaling plans.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;&quot;&gt;&lt;span style=&quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;&quot;&gt;Graduate degree or relevant certification in HCD, CX, change management, project management, agile delivery, or process improvement.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;&quot;&gt;&lt;span style=&quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;&quot;&gt;Current DoD security clearance or recent experience with Navy facility and system access.&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;span style=&quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;&quot;&gt;&lt;strong&gt;Why Join ASI Government?&lt;/strong&gt;&lt;/span&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li style=&quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;&quot;&gt;&lt;span style=&quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;&quot;&gt;Help shape an emerging Navy transformation effort with direct relevance to Sailors, leaders, and the Total Force.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;&quot;&gt;&lt;span style=&quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;&quot;&gt;Work alongside experienced Navy, CX, strategy, organizational development, data, and AI practitioners.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;&quot;&gt;&lt;span style=&quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;&quot;&gt;Help ASI expand its defense CX and AI transformation capabilities in a high-visibility, mission-driven environment.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;&quot;&gt;&lt;span style=&quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;&quot;&gt;Competitive compensation and comprehensive benefits package (&lt;a href=&quot;https://asigovernment.com/careers/&quot;&gt;viewable on our careers site&lt;/a&gt;).&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;span style=&quot;font-size: 12pt; font-family: helvetica, arial, sans-serif;&quot;&gt;&lt;strong&gt;Why Join ASI Government?&lt;/strong&gt;&lt;/span&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li style=&quot;font-size: 12pt; font-family: helvetica, arial, sans-serif;&quot;&gt;&lt;span style=&quot;font-size: 12pt; font-family: helvetica, arial, sans-serif;&quot;&gt;Work on high-impact, high-visibility projects that improve government services.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-size: 12pt; font-family: helvetica, arial, sans-serif;&quot;&gt;&lt;span style=&quot;font-size: 12pt; font-family: helvetica, arial, sans-serif;&quot;&gt;Collaborate with experienced consultants in strategy, analytics, and organizational development.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-size: 12pt; font-family: helvetica, arial, sans-serif;&quot;&gt;&lt;span style=&quot;font-size: 12pt; font-family: helvetica, arial, sans-serif;&quot;&gt;Opportunity for career growth in a dynamic and mission-driven environment.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-size: 12pt; font-family: helvetica, arial, sans-serif;&quot;&gt;&lt;span style=&quot;font-size: 12pt; font-family: helvetica, arial, sans-serif;&quot;&gt;Competitive compensation and comprehensive benefits package (&lt;a href=&quot;https://asigovernment.com/careers/&quot;&gt;viewable on our careers site).&lt;/a&gt;&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;&lt;div class=&quot;content-conclusion&quot;&gt;&lt;p&gt;&lt;strong&gt;BENEFITS&lt;/strong&gt;: ASI Government offers a comprehensive benefit package to our employees. Benefits can be viewed on our careers&amp;nbsp;&lt;a href=&quot;https://asigovernment.com/careers/&quot; target=&quot;_blank&quot;&gt;site&lt;/a&gt;.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;EQUAL OPPORTUNITY EMPLOYER:&lt;/strong&gt;&amp;nbsp;ASI Government is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with a disability. To view the EEO Is the Law Poster,&amp;nbsp;&lt;a href=&quot;https://www.dol.gov/sites/dolgov/files/OFCCP/regs/compliance/posters/pdf/22-088_EEOC_KnowYourRights.pdf&quot; target=&quot;_blank&quot;&gt;click here&lt;/a&gt;.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;PAY TRANSPARENCY NONDISCRIMINATION PROVISION:&lt;/strong&gt;&amp;nbsp;We will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;E-VERIFY:&amp;nbsp;&lt;/strong&gt;ASI Government participates in E-Verify, a service of DHS and SSA. See the E-Verify Notice and Learn About your Right to Work&amp;nbsp;&lt;a href=&quot;https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster%20Eng_Es.pdf&quot; target=&quot;_blank&quot;&gt;here&lt;/a&gt;&amp;nbsp;and&amp;nbsp;&lt;a href=&quot;https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf&quot; target=&quot;_blank&quot;&gt;here&lt;/a&gt;.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;REASONABLE ACCOMMODATIONS:&amp;nbsp;&lt;/strong&gt;ASI is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, please send an email at [email hidden] or call 703-253-6300 and let us know the nature of your request.&lt;/p&gt;&lt;/div&gt;