Loan Processor (Australian Mortgage - Mercury/Connective)

Working Hours & Conditions: Aligned with Australian hours; full-time (remote)

Holidays: AU Holidays

OVERVIEW

We are looking for an experienced Loan Processor who will serve as an indispensable partner to the broker, meticulously analyzing and managing loan files from initial assessment through to successful settlement. By applying your sharp attention to detail and deep knowledge of lender policies, you will transform diverse financial profiles into smooth, approved outcomes for everyday property buyers.

RESPONSIBILITIES

• Evaluate and analyze financial documents, including tax returns, bank statements, payslips, and company financials for full-doc, low-doc, and self-employed loan applications.
• Prepare and submit high-quality loan applications via industry-standard aggregator platforms to a diverse panel of major Australian banks and non-conforming lenders.
• Manage the loan lifecycle comprehensively from initial data entry and data verification through to pre-approval, formal approval, and final settlement.
• Liaise professionally with lenders, credit assessors, valuation firms, and solicitors to resolve policy queries, expedite processing times, and fulfill outstanding conditions.
• Conduct preliminary credit assessments and accurate borrowing capacity calculations in strict alignment with current Australian credit policies and responsible lending guidelines.
• Maintain meticulous records and provide clear, proactive tracking updates to ensure the mortgage broker is informed at every stage of the application pipeline.
• Identify potential risks or strong mitigants in complex financial profiles (such as debt consolidation or non-conforming loans) to maximize the probability of approval.

QUALIFICATIONS

• Experience: Minimum of 2+ years of dedicated Loan Processing experience specifically within the Australian mortgage broking industry.
• Industry Tooling: Proven experience working with Australian broker aggregator platforms (ideally Connective or equivalent software).
• Education: Degree qualified (Bachelor’s degree in Finance, Accounting, Business, or a related field).
• Communication: Exceptional verbal and written English communication skills, with the confidence to articulate complex financial details clearly.

PREFERRED SKILLS (nice to have)

• Lender Expertise: Deep familiarity with the specific credit matrices of Australian tier-1 banks, tier-2 lenders, and specialist/non-conforming lenders.