Patient Access Representative (PRN)

Patient Access Representative (PRN)
ThePatient Access Representative (PAR)plays a crucial role in the emergency center's operational efficiency by ensuring a smooth check-in and check-out process for patients. The role requiresstrong communicationskills, organizational abilities, and a commitment tomaintainingpatient confidentiality and safety.This position is integral to fostering a supportive and efficient environment in the Emergency Center, ensuring patients receive the care they need while upholding the standards of the healthcare facility.
ESSENTIAL JOB RESPONSIBILITIES
Front Desk Operations:
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Greet patients and guests with a cheerful demeanor
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Determinenecessary services and direct patients accordingly
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Collect demographic information and ensure proper signatures for billing accuracy
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Maintain logs of patient information and manage phone inquiries professionally
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Manage office supplies andmaintaina clean and welcoming environment
Financial Responsibilities:
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Collect payments via cash, checks, and credit card for co-pays and account balances
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Maintainan accuratefinancial ledger and perform daily reconciliation of patient accounts
Facility Cleanliness:
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Assistinmaintainingthe overall cleanliness of the facility, including patient areas and restrooms
Communication Skills:
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Interact courteously with patients, families, physicians, and team members, upholding the Emergency Center's core values
Professional Development:
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Attend monthly staff meetings and engage in performance improvement activities
Other Duties:
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Assistmanagement withadditionaltasks orprojects asassigned

QUALIFICATIONS:

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High School Diploma or equivalent
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Minimum of 2 years of experience in a Patient Access Representative role within a Hospital, ER, or Clinic
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Previousexperience in medical registration, admitting, and scheduling in an ER setting is preferred
NON-ESSENTIAL JOB FUNCTIONS:
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Support patient care areas by ensuringappropriate suppliesare stocked
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Assistwith patient restraint procedures and documentation as needed
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Attend scheduled meetings asrequired
JOB COMPETENCIES:
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Proficient in navigating andutilizingElectronic Medical Records (EMR)
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Understanding and compliance with Hospital Policies and Procedures
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Commitment to ongoing education and professional development
PHYSICAL REQUIREMENTS:
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Constant: Vision (various forms), Hearing, Speaking, Manual dexterity, Mobility
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Frequent: Bending, Squatting, Twisting, Lifting to 20 lbs. unaided, 50 lbs. withassistance
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Occasional: Climbing, Kneeling, Distinguishing colors
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Rarely: Exposure to electric shock and confined spaces
WORK ENVIRONMENT:
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OSHA Category I: Routine exposure to blood, bodily fluids, or other potentially infectious materials