L1 Engineer

Role overview

• As an L1 support engineer you will play a key role in Level 1 support and ensuring smooth project
• operations through proactive monitoring, initial troubleshooting, and vendor coordination. This role
• demands strict SLA adherence, 24/7 availability, and a focus on resolving or escalating issues
• efficiently to maintain high service standards. This position is critical to maintaining high service
• standards and operational efficiency.

How you will create impact

Responsibilities

• Monitoring the implementation & operation of defined controls and recommendations.
• Support all Project & Operations as Level 1 support
• Understand project's working guidelines, technology, framework etc.
• Initial troubleshooting skills for OS/applications/Interfaces /DBs
• Vendor coordination skills, Monitoring & Reporting.
• Carry out routine activities & checklists.
• Taking ownership of customer issues until resolved, escalated or resolved.
• Monitor service through tools. Available 24X7 for support.
• Strict SLA compliance at all stages.

Essential qualifications

• Fresher
• Should have BE/ B. Tech/BCA/MCA/ ME/M.Tech /B.Sc. (Computers)/M.Sc. (Computers)degree from a reputed University.
• Basic knowledge or working on windows and unix platforms.
• Should have good understanding of the commands in Linux
• Knowledge on scripting languages (e.g. bash shell scripting, Perl, etc).
• Excellent working familiarity with NMS tools , Ticketing tools and MS Excel
• Protocol and Packet analyzers (TCPDUMP, Ethereal)
• Knowledge on monitoring system resources like CPU, memory, disk, logs, processes etc
• Knowledge on log search using grep commands, extraction of data etc.

Why TerraPay

• TerraPay is a global money movement player on a
• mission to build a borderless financial world. We
• believe payments should be instant, reliable,
• transparent, seamless, and fully compliant.
• Registered and regulated across 31 global markets, we
• are a leading payments partner for banks, mobile
• wallets, money transfer operators, merchants, and
• financial institutions.
• We are proud to be a twice-certified Great Place to Work and were featured in the 2023 CB Insights
• Fintech 100 and the 2024 Financial Times 1000 lists.