Customer Service Agent - Airline Campaign

Key Responsibility Areas:• The CSA process phone transactions in Airline contact centers.

• To provide customer service through issue resolution, request process and provide excellent customer service to general and premium customers.
• Meet and Exceed client proposed metrics and promote core values of WNS and in all aspects of work.

• Previous travel experince would be an advantage
• Must be prepared to work Graveyard shits including weekends and public holidays

• Matric/Grade 12 qualification

• Experience, Knowledge, Skills and Attributes Required:•
• 1 year call center experience

• Computer literate• Strong verbal and written English communication skills

Behavioural Traits Required

• Attention to detail
• Patience• Empathy
• Positive attitude
• Adaptable
• Ability to work under pressure and multi task
• Ability to work in a structured environment
• Organised

Monday to Sunday - 24/7 Shifts