Spanish Bilingual Specialist - Banking and Finance Account

• Engage with bilingual (English and Spanish) customers through voice channels to address inquiries, concerns, and requests related to mortgage products, services, and account information.
• Provide accurate and comprehensive information about mortgage options, interest rates, loan terms, and other relevant details to assist customers in making informed decisions.
• Assist customers in navigating online platforms and self-service tools, guiding them through account setup, payments, document submission, and other activities.
• Collaborate with internal teams to resolve complex customer issues; escalate cases as necessary.
• Handle all interactions professionally, efficiently, and in compliance with company policies and industry regulations.
• Maintain detailed records of customer interactions, transactions, and inquiries using the company's CRM system.
• Identify opportunities for upselling or cross-selling additional mortgage products and services based on customer needs.
• Stay updated on industry trends, product updates, and company policies to provide accurate information to customers.
• Participate in ongoing training to enhance product knowledge, communication skills, and customer service techniques.
• Contribute to a positive team environment by sharing insights and best practices to improve overall customer satisfaction.
• Grade 12/Matric/High School Gr. in any field.
• Prior 2+ years voice experience in proficient bilingual support is must.
• Strong verbal and written communication skills; ability to understand and respond appropriately to complex situations.
• Familiarity with mortgage products, loan terminology, and the home buying process is advantageous.
• Excellent problem-solving skills with the ability to handle challenging customer situations with empathy.
• Detail-oriented with high accuracy in data entry and documentation.
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
• Flexibility to work various shifts, including evenings, weekends, and holidays as needed.
• Proficiency in using CRM software and MS office.

Benefits and Company Perks

• Structured career path
• Growing and expanding team – more internal career progression opportunities for all
• Safe work environment
• Free HMO coverage from day 1, including your domestic partner
• Skills training opportunities
• Paid leaves

• We can also process you virtually every weekday between 10:30AM to 4:00PM.
• Click the link to join: https://wns-collaboration.zoom.us/j/92167607160